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Client Onboarding Implementation Associate

JPMorgan Chase
Irvine, USA
Full-time
Junior · 1+ years experience
Onsite
Discovered 2 weeks ago

Full Job Posting

Job responsibilities

  • Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform.
  • Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
  • Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients.
  • Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience.
  • Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy.

Required qualifications, capabilities, and skills

  • Demonstrated ability to manage and execute strategic initiatives effectively in a professional setting, with skills equivalent to at least 1 year of experience.
  • Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms.
  • Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting.
  • Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques.
  • Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business.

Preferred qualifications, capabilities, and skills

  • Skilled in delivering clear presentations to effectively communicate onboarding procedures and updates to clients and stakeholders.
  • Proficient in managing projects to ensure timely and successful client onboarding while maintaining anti-fraud awareness.
  • Adept at fostering digital literacy within the team to enhance technology use in the onboarding process.
  • Experienced in implementing cybersecurity measures to protect client data during onboarding.
  • Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
  • Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
  • Some travel required (10%) to visit clients and internal partners.
  • Please note this role is not eligible for employer immigration sponsorship.
  • This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

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