Client Manager
Skills
About This Role
Key Responsibilities
- Managing a portfolio of clients in GCC.
- Engaging with our brokers/clients regularly.
- Service and support our brokers/clients as required with focus on business excellence for the organization.
- Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
- Building and maintaining relationships with brokers and internal customers.
- Pro-actively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.
- Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
- Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
- Conduct strategic meetings on quarterly basis with your brokers face to face including their management - to review the retention rate, the successes, and challenges.
- Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
- Look for growth opportunities throughout the year with existing groups.
- Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
- Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year
What You ll Bring
- Bachelor s degree or equivalent.
- Minimum of 4 - 6 year working in similar role ( account Management )
- Experience in the healthcare insurance industry is a MUST
- Fluency in spoken and written Arabic and English.
Skills
- Influencing and negotiating
- Works well under pressure
- Experience of collation of data and statistical analysis
- Strong interpersonal skills
- Ability to take ownership and demonstrate initiative
- Capable of prioritizing workloads in order to meet tight deadlines
- Sound knowledge of excel and word
- Flexible & strategic
- Basic Microsoft applications - outlook, word, excel
- Interpersonal skills
- Team working
• Customer Focus -
- Regulatory expert
- Knowledge of processes, procedures and systems
- Good business/product knowledge
- Coaching, organization, influencing and supervisory skills
- Basic leadership and management skills
- Time management
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