Company Site
Client Manager
Tabush Group
New York, USA
Full-time
Manager · 3+ years experience
Onsite
Discovered 1 weeks ago
Full Job Posting
Key Responsibilities
- Strategic Advisory: Serve as a trusted advisor to clients, in a vCTO capacity, gain an understanding of their business and IT needs and successfully translate this to impactful business solutions.
- Relationship Management: Build and maintain strong, long-term relationships with key stakeholders at client firms; proactively monitor client satisfaction and engagement.
- Advocacy: Identify and escalate and bring urgency to areas of service delivery that are failing to meet our standards, ensuring both client and internal service expectations are consistently met.
- Project Oversight: Ensure the project team has the resources and information required to deliver projects successfully.
- Reporting & Administration: Manage tasks such as time tracking, reporting, change management, lifecycle planning, and PS pipeline oversight.
- Competencies:
- 6+ years in an MSP, managed IT, or co-managed IT environment in a hands-on technical role with 3+ years of experience in a client-facing capacity such as account management, client success, or technical advisory, including direct ownership of client relationships at the decision-maker level.
- Experience advising key decision makers on IT architecture and cybersecurity strategy, including translating technical risk into business and budget terms.
- Exceptional written and verbal communication, analytical, and problem-solving skills.
- Ability to work across teams and manage competing priorities effectively
- Organized and proactive, with a focus on delivering outstanding client outcomes
Preferred Qualifications
- Experience serving professional services or regulated industries: law firms, financial services, real estate, and construction.
- Experience owning quarterly business reviews, technology roadmaps, and IT budget planning for a named portfolio of accounts.
- This Role is Ideal for Someone Who:
- Thrives in a fast-growing, entrepreneurial environment where contributions are visible and valued
- Local to the NYC Metropolitan Area and able to travel for client meetings and milestones
- Seeking career advancement, ongoing learning, and a long-term role
- Appreciates people who take an organized, systematic approach to achieving success.
- Enjoys helping clients succeed by aligning technology with their business goals
- Values structure, accountability, and professionalism
- Has or seeks experience in serving professional services or regulated industries (law firms, financial services, real estate & construction)
About Tabush Group
Managed IT Services50 employeesFounded 2000
Provides managed IT and cloud-based virtual desktop solutions.
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