Client Manager
Role Overview
The Client Manager is responsible for maintaining and enhancing relationships with clients and ensuring client satisfaction through periodic client meetings and discussions, monitoring of client systems, and driving productivity of work for assigned client.
This dialog should cover service levels, plan utilization, client retention and performance.
This position should also proactively manage and seek opportunities with clients to determine strategies to manage the client portfolio, including client SLAs and scorecards.
Additionally, this position should work closely with operations staff, and may provide training within the firm on client specific directives.
The ideal candidate will possess strong verbal and written communications skills, along with a solid knowledge of the industry.
This is a fully remote position, and therefore requires a self-starter.
The Client Manager is a professional level position that requires the ability to work both independently and as part of a team.
Key Skills for This Role
Full Job Posting
Job Details
Job Family Aldridge Pite, LLP
Pay Type Salary
Requirements
- 3-5 years Default industry knowledge required
- Bachelor's Degree Required or 7+ years in default
- Proficiency in Microsoft Excel, PowerPoint, and Word
- Highly organized with strong attention paid to detail and accuracy
- Excellent written and verbal communication skills
- Strong team player and able to work effectively in a team environment
- Self-starter with exceptional ability to identify and solve problems
- Able to adjust to the rapid pace of the Department and meet deadlines without sacrificing quality
- Able to occasionally work evenings or weekends in order to complete objectives
- Ability to travel occasionally as position requires (no more than once a quarter)
- Exceptional customer service skills
- Proven excellence in building and maintaining relationships
- Strong commitment to quality standards
- Proven prioritization and organizational skills
- Ability to work on multiple tasks simultaneously
- Ability to quickly react to change in a positive and productive manner
- Ability to handle all essential tasks that are assigned
- Ability to lead and deliver an excellent service to clients
About Aldridge Pite
Provides legal representation and default services to financial institutions.
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