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Client Implementation Manager

Press Ganey
Chicago, USA
Full-time
Manager · 5+ years experience
Hybrid
Discovered 4 days ago

Full Job Posting

Duties and Responsibilities

  • Provides day to day oversight of the client implementation including understanding the clients’ goals and use cases, recommend and guide product configuration, help set expectations, and establish priorities.
  • Forms strong relationships with clients by serving as the primary point of contact for implementation, understanding and communicating client feedback internally.
  • Partners with Delivery Team to ensure completion of product configuration, manage timeline for deliverables and to setup clients for success.
  • Collaborate between multiple departments and teams to reconcile competing priorities to maximize overall client satisfaction and project success.
  • Brings in appropriate PGForsta experts and creates seamless handoff to other departments and post implementation support.
  • Identify and escalate challenges and risks associated with implementation and client satisfaction to supervisor and other senior team members before problems become critical.
  • Provides product overview and connects client with training and education opportunities.

Qualifications

  • Minimum 5 years’ of relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
  • Excellent interpersonal, communications, listening, and presentation skills.
  • Solid working knowledge of improvement methodology, best practices, and data analytics
  • Proven track record of successfully delivering complex projects and attaining high client satisfaction.
  • Ability to work in a fast-paced environment while prioritizing competing client needs.
  • Obsession with customer experience including follow-up and problem resolution.
  • Ability to travel up to 5% to provide client support both virtually and onsite, via webinar/group meeting or individual consultation
  • Education
  • Bachelor’s degree and 5 years minimum of prior relevant experience in a client-facing project management, consulting, or operations role; ideally in a healthcare related field.
  • Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
  • Additional Information for US based jobs:
  • Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
  • Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • All your information will be kept confidential according to EEO guidelines.
  • Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/

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