Client Experience Manger

Job Summary

Responsibilities

• Have the ability to handle a fast-paced environment.
• Maintain presence in the field
• Conduct site visits base on care plans
• Daily check-in's with the scheduling team
• Pipeline management: prioritizing, building & maintaining relationships & supporting compliance in collecting documentation.
• Obtaining and updating client availability.
• Management of client database ensuring all notes are on the system.
• Proactively resolving client queries/issues.
• Stakeholder management with colleagues in compliance, sales, and payroll.
• Manage basic payroll queries, chase missing timesheets, manage and support rejected timesheets, releasing timesheets from the team.
• Follow-up service calls with existing clients to maintain strong relationships.
• Developing client relationships & maximizing opportunities.
• Pipeline Management

Qualifications

• Excellent verbal communication and writing skills are a must.
• 2-3 year's experience in a Healthcare field
• Committed to a high level of service delivery for clients.
• Candidates must be comfortable working remotely and in the field.
• Join us at ICG Medical and play a pivotal role in shaping the future of healthcare staffing. If you are a strategic thinker, results-oriented leader, and passionate about making a positive impact in the healthcare industry, we want to hear from you! Apply now to be considered for this exciting opportunity.