Client Experience Manager, Bloomberg Live (Contract)

Business Area

Description & Requirements

We’ll Trust You To

• Manage Bloomberg Live’s global client relationships from post-sale through final event execution. Be the primary point of contact and owner of the management of the client, and the successful implementation of the program.
• Be a quick study on the clients’ businesses, objectives, and priorities. Effectively brief all team members and guide the event team daily on both strategic and tactical levels of client programs.
• Build strong relationships with clients, adding value above and beyond the tactical requirements, ensuring a smooth and positive experience for clients working with Bloomberg Live.
• Organize and contribute client insights and ideas for additional value, upsells, and future event engagements to contribute to commercial goals around retention and growth for client accounts.
• Collaborate across functions and teams within Bloomberg Live and Bloomberg L.P. to forge strong relationships across functions as a key to delivering the best product for the client and the business.
• Liaise across multiple internal departments and business units including sales, editorial, marketing, production, audience, and finance to ensure contract fulfillment and value for clients.
• Own and maintain contracts and Salesforce upkeep for details and logistics.
• Track inventory, benefits, timelines and other key details for the team around assigned events.
• Develop best-in-class collateral (kick-off materials, year-round presentations, executive briefings, sponsorship recap decks), executive level partner communications and all other materials needed for good client management.
• As needed, during the planning journey, available to conduct client calls outside of standard business hours if the client is based outside of the hired region.

You’ll Need To Have

• 5+ years of experience, preferably in media or events, in account management or client relationship management with a passion for marketing, events and client service.
• Desire to work in a fast-paced and highly collaborative environment, self-starter, proactive, consultative approach with proficiency in strategies and interpersonal skills to build client trust.
• Ability to manage multiple events and multiple clients at once while prioritizing a range of client deliverables at any given time to meet communicated deadlines.
• Detail oriented and organized, with flexibility to navigate the moments where things are fluid and changing or need to be adapted for the team or the client.
• Strong executive presence and problem-solving skills; an eye for detail and analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.
• Exceptional verbal, written and interpersonal communication skills with proficiencies in Microsoft Suite, Google Suite and Slack.
• The ability and flexibility to travel domestically/internationally to manage and oversee client experience onsite, if needed.
• If this sounds like you, please apply!!
• If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role.
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