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Client Engagement Manager (Medical Communications) - RID00168

Red Nucleus
USA
Full-time
Mid · 4+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Responsibilities

  • Under the guidance of a Client Engagement Director, the Client Engagement Manager is responsible for:
  • Serving as the primary day-to-day client contact for assigned accounts and projects, delivering consistently high levels of client service.
  • Leading execution of medical communications programs from initiation through completion, ensuring delivery to scope, timeline, budget, and quality standards.
  • Leading regular client status meetings, preparing agendas, status updates, and meeting recaps with timely follow-up.
  • Collaborating closely with Creative, Editorial, Digital, Project to manage day-to-day execution.
  • Review deliverables to ensure alignment to client objectives and feedback as well as compliant with regulatory guidance and client processes as applicable.
  • Managing project and account financials, including budget tracking, invoicing, reconciliations, and identification of scope changes.
  • Developing and managing change orders and supporting proposal and SOW development as needed
  • Ensuring adherence to agency and client SOPs, compliance requirements, and industry regulations (e.g., PhRMA, Open Payments).
  • Supervising and supporting the medical/regulatory/legal (MLR) review process, including document submission systems (e.g., Veeva).
  • Participating in onsite client meetings, advisory boards, congress activities, and speaker programs as needed.
  • Coaching and supporting junior team members providing guidance, feedback, and workload prioritization.
  • Contributing to organic growth through identification of new opportunities and support of business development efforts.

Education and Experience

  • Education
  • Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
  • 4-6+ years of experience in medical communications, medical education, pharma marketing, or related fields.
  • Knowledge, Skills & Abilities
  • Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
  • Financial acumen including forecasting, SOW development, and profitability management
  • Strong client communication and relationship management skills
  • Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment
  • Strong attention to detail with commitment to quality, accuracy, and compliance
  • Ability to collaborate effectively with cross-functional teams
  • High attention to detail with commitment to quality and compliance
  • Proficiency with Microsoft Office and project management systems
  • Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.
  • To learn more about working at Red Nucleus, please visit Careers | Red Nucleus

Experience

  • Familiarity with document submission systems (e.g., Veeva PromoMats) preferred
  • #LI-LD1

Preferred Qualifications

  • Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). Advanced degree a plus.
  • Familiarity with document submission systems (e.g., Veeva PromoMats) preferred

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