Client Engagement Manager

Overview

Responsibilities

• Cultivate and maintain strong relationships with existing clients ensuring the clients perception of value provided by Creation is surpassed
• Understand the unique needs and objectives of each client to tailor our services to meet their requirements
• Collaborate with clients to negotiate terms and conditions of contract renewals
• Collaborate with internal teams to resolve client-related problems and ensure client satisfaction
• Contribute to revenue growth by identifying upselling and cross-selling opportunities and successfully closing additional service contracts with existing clients
• Gather and analyse client feedback to identify areas for improvement and enhance the client experience
• Provide insights and recommendations for service enhancements
• Maintain accurate and up-to-date client records, contracts, agreements, and ensure that the CRM and filing systems are consistently updated for all client projects.
• Maintain long term relationship with the client
• Prepare regular reports on contract renewals, client satisfaction, and revenue growth
• Achieve a high rate of contract renewals by proactively managing the renewal process and addressing client concerns effectively
• Maintain and improve client satisfaction levels through consistent communication, issue resolution, and relationship-building efforts
• Accurate and up to date CRM system and filing system
• Provide insights into performance trends and recommend adjustments to strategies as needed
• Staying up to date on all legislative, compliance, tax, and legal requirements, and ensuring clients are informed of their obligations

Requirements

• Degree qualified
• 10+ years of experience working in Sales and Client engagement roles
• Strong customer service acumen with proven sales expertise and persuasive skills to build and maintain client relationships
• Excellent verbal and written communication, active listening, and interpersonal traits that foster trust and collaboration with clients and team members
• Skilled in analyzing data, identifying solutions to complex issues, and maintaining attention to detail for accuracy
• Highly organized, process-driven, and capable of managing projects and multiple priorities effectively
• Experienced in leading teams, guiding projects, and supporting team-based work with empathy and patience
• High-level IT skills, including CRM and other relevant software, to streamline client management and operations

Benefits

• Performance-based bonuses & participate in profit share scheme
• Eligibility to be part of CBC equity plan
• Access to CBC Academy to learn, develop and grow with the organization
• Attractive salary package, commission structure & exclusive discounts
• Training & development opportunities
• Extra annual leave for 2+ years of commitment
• VIP access to networking events
• Excellent health package & additional benefits
• Team building & social activities
• Opportunity to work with industry leaders