Client Engagement and Channels Lead
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Purpose: To drive customer royalty, reduce churn & influence business strategy by establishing a data-led, customer-centric culture, transforming insights into actionable initiatives.
Key Skills for This Role
Full Job Posting
Job Purpose
To drive customer royalty, reduce churn & influence business strategy by establishing a data-led, customer-centric culture, transforming insights into actionable initiatives.
Job Responsibilities
- **VoC strategy & governance**
- :
- Define & deliver the end-to-end Voice of Customer strategy, establishing a central operating model, including reporting, decision rights and KPI’s.
- **Customer Insights collection & Analysis**
- :
- Implement feedback mechanisms (surveys, social listening, interviews) to capture customer needs, pain points & expectations.
- **Relationship Management**
- :
- Build Maintain & Enhance relationships with key clients, acting as the main point of contact & advocate.
- **Actionable Insights & Improvement:**
- Analyze feedback data to identify trends, translating them into improvements in services, products & customer journey mapping.
- **Cross Functional Leadership**
- :
- Lead A VoC steering committee or collaborate with marketing, Product & Operations teams to ensure the customer voice is integrated into business decisions.
- **Reporting & Communication:**
- Produce regular reports & presentations for stakeholders to demonstrate the impact of customer enragement initiatives
- .
- **Lead Generation & Growth**
- :
- Identify opportunities for upselling, cross selling & expanding client accounts.
Qualifications, Experience & Skills
- Bachelor’s degree in business marketing.
- 1 -3 Years proven experience establishing or evolving a VoC program.
- CRM software.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Invest Bank
Corporate Audit Manager
Sharjah Emirate, UAE
Job Purpose: To lead and deliver independent, objective and risk based internal audits of Corporate Banking functions. Ensure robust evaluation of governance, risk management and control processes across all units unde
Process Re-Engineering Lead
Sharjah Emirate, UAE
Job Responsibilities: Work with all business / operations units in the bank to consult and understand / document their existing processes in a well-articulated process maps. Support in developing end-to-end journey doc
Senior Backend Software Engineer
Sharjah Emirate, UAE
Job purpose: We are building a modern AI-first digital banking platform with a strong product engineering culture, high ownership, and modern architecture principles. We are looking for a Senior Backend Software Engine
Senior DevOps Engineer
Sharjah Emirate, UAE
Job purpose: We are building a modern AI-first digital banking platform with a strong engineering culture, cloud-native architecture, and high operational standards. We are looking for a Senior DevOps Engineer to help
Project Manager Scrum Master
Sharjah Emirate, UAE
Job Purpose: To facilitate and drive the execution of projects as per agreed project plan. To coordinate and expedite the planned activities on various projects, follow-up on tasks and responses, identify and escalate
Corporate Collection Manager - UAE National
Sharjah Emirate, UAE
Job Purpose To manage a portfolio of allocated classified or defaulted accounts and to ensure maximization of recoveries from such allocated portfolio through restructuring, recoveries and/or realization of collateral t
Product Owner - Cash & Liquidity management
Sharjah, UAE
Job Purpose The Product Owner – WBG Platforms is responsible for owning and managing digital product delivery within Wholesale Banking, with a primary focus on New to Bank Onboarding and Cash & Liquidity management. The
Corporate Audit Manager
Sharjah Emirate, UAE
Process Re-Engineering Lead
Sharjah Emirate, UAE
Senior Backend Software Engineer
Sharjah Emirate, UAE
Senior DevOps Engineer
Sharjah Emirate, UAE
Project Manager Scrum Master
Sharjah Emirate, UAE
Corporate Collection Manager - UAE National
Sharjah Emirate, UAE
Product Owner - Cash & Liquidity management
Sharjah, UAE