Client Delivery Manager

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world.

With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects.

a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

at a glance

What we are looking for

• Coordination of contractual requirements and the services and deliveries to be provided with customer management and the departments
• Planning and implementation of customer projects involving all necessary stakeholders and coordination of interfaces
• Monitoring deadlines, milestones, dependencies, and risks- General project reporting and timely escalation to management
• Tracking of risks and development of measures for risk mitigation
• Planning and conducting cross-disciplinary coordination, quality gates workshops, and supporting project participants to achieve project goals- Assistance in project planning (definition and coordination of project goals, resource/time/effort budgeting, planning of work packages)
• Definition of project workflow and project process organizations, planning and conducting the project kickoff with the involved departments
• Operational support in (sub-)projects by performing PM tasks (e.g. moderation of workshops)
• Continuous development of project methodology within the team and optimization of processes and tools for comprehensive project management

• Demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards, with contractual agreements and compliance requirements as well as monitoring contract performance
• Knowledge of power supply and cooling of data centers, Cx ing, Fit-Out, Security, Connectivity infrastructure, as well as product knowledge (racks, networking, data center and IT-related services, etc.)
• Experience and certification in common project management methods such as PMP are desirable.
• Strong analytical skills
• Negotiation-level proficiency in English, both written and spoken
• Ensure discretion and professional handling of highly sensitive customer information.
• Very good knowledge of handling IT devices and software systems, including very good knowledge of MS Office
• Excellent organizational and project management skills.

• High competence in dealing with internal and external stakeholders
• Reliability, sense of accountability, and team spirit
• Strong customer and results orientation, a self-structured working style, ability to delegate, and communicate at all matrix levels
• A high degree of independence and initiative

• University degree or equivalent qualification, preferably in business administration, engineering, computer science, or comparable professional experience

• Experience and certification in common project management methods such as PMP are desirable.
• At least 2-5 years of relevant professional experience and proven successes in project management in (national and international) data center environments

• Primarily sitting with some walking, standing, and bending
• Operate computer, peripherals, and other office equipment.
• Perform work from a remote location with stable internet connection.

Work conditions & other requirements

• Travel required up to 50% during critical project milestones

Perform work from a remote location with stable internet connection.

"This is a remote position that requires reliable internet connection and electricity.

A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location.

Base salary for this position is $112,000 - $141,000 All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.”

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions.

We understand that every business – large and small – has its own unique needs and goals.

We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.

NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Apply today.