Client Contracts Specialist - Energy
Full Job Posting
OUTCOMES
Review and process signed contract packages accurately within established service-level expectations, with all submissions completed within one hour of receipt.
Ensure required signatures, addendums, supporting documents, and contract versions are complete before supplier submission.
Validate documents prior to contract execution.
Submit validated contracts to suppliers accurately and on time with no errors.
Maintain accurate contract, supplier, and deal records within internal systems.
Resolve contract-processing issues quickly to avoid delays in supplier submission and enrollment.
Upload countersigned agreements and request them if not already received.
Assist finance with confirming Mantis's margin on submitted deals by end of month closing.
RESPONSIBILITIES
- Document Validation
- Review client signed agreements to confirm all required information has been filled out and signed.
- Review PPS/AOA/CMA to confirm all required information and signatures are on the document
- Contract Validation
- Review signed agreements to confirm all required documents have been received.
- Validate signatures, contract versions, addendums, and supporting documentation.
- Identify missing information and coordinate corrections with Sales and internal teams.
- Ensure contracts meet internal processing requirements before supplier submission.
- Process completed contracts through internal validation workflows.
- Coordinate with Pricing to confirm pricing and margin validation has been completed prior to supplier submission.
- Communicate contract status and processing updates to internal stakeholders.
- Maintain accurate contract records and supporting documentation.
- Submit approved agreements to energy suppliers through established submission channels.
- Monitor supplier responses, confirmations, and contract-processing status.
- Maintain supplier confirmations and supporting records for completed deals.
- Execute contracts on behalf of clients when authorized agency documents such as CMA, PPS, or AOA are utilized.
- Support supplier-related contract questions, corrections, and processing exceptions.
- Perform quality checks throughout the contract-processing lifecycle.
- Review contract packages for completeness before supplier submission.
- Escalate issues that could delay contract execution, supplier submission, or enrollment.
- Maintain documentation required for audit, compliance, and operational recordkeeping.
Minimum Qualifications
- Internship and/or 1+ year of work experience in contract administration, deal processing, operations, customer support, or a related role.
- Strong attention to detail and accuracy.
- Strong organizational and communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Strong proficiency with Microsoft Office, particularly Excel and Outlook.
- Ability to learn new systems and processes.
- 2+ years of experience in contract administration, deal processing, operations, customer support, or a related role.
- Experience in energy, utilities, or another contract-heavy operational environment.
- Experience supporting contract-processing, supplier-submission, or deal-processing workflows.
- Experience working with CRM, contract management, or workflow systems.
- Bachelor's degree in Business, Operations, Finance, or related field, or equivalent experience.
Preferred Qualifications
- 2+ years of experience in contract administration, deal processing, operations, customer support, or a related role.
- Experience in energy, utilities, or another contract-heavy operational environment.
- Experience supporting contract-processing, supplier-submission, or deal-processing workflows.
- Experience working with CRM, contract management, or workflow systems.
- Bachelor's degree in Business, Operations, Finance, or related field, or equivalent experience.
Additional information
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Work environment: Office-based or hybrid work environment with regular use of computer systems, email, spreadsheets, shared inboxes, and internal platforms.
Physical requirements: Prolonged periods of sitting and working at a computer. Frequent use of keyboard, mouse, phone, and standard office equipment. Occasional standing, walking, bending, and lifting of standard office materials up to 25 pounds.
Schedule expectations: Standard business hours with flexibility as needed for client, supplier, contract-processing, or issue-resolution needs.
DISCLAIMERS
This position description describes the general nature and level of work expected for this role. It is not intended to be a complete list of all duties, responsibilities, or qualifications. Responsibilities may change based on business needs, client demands, system changes, or economic conditions. Employees are expected to perform other job-related duties as assigned.
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