Client Account Manager
Full Job Posting
Qualifications
- Bachelor’s degree in engineering, Construction Management, Architecture, or related discipline
- 12+ years of experience in the Middle East market with demonstrated success managing major client accounts and delivering complex projects or programs
- Proven experience leading and overseeing large-scale residential, mixed-use, and master-planned community development programs, including stakeholder management, program governance, delivery oversight, and successful execution across multiple project phases from planning and design through construction and handover
- Experience with leading large residential programs in the local market
- Strong understanding of project delivery methodologies, contracts, procurement and commercial management
- Strong negotiation, presentation and stakeholder management skills
- Excellent communication and relationship building
Responsibilities
- Client Relationship Management
- Serve as the primary executive point of contact for assigned strategic clients and key client stakeholders
- Develop and maintain long term relationships with client executives, project sponsors and key stakeholders
- Develop account plans that support revenue growth, client retention and long-term partnership objectives
- Understand client business priorities, objectives and align service offerings to meet needs
- Monitor client satisfaction and proactively address concerns to strengthen partnerships
- Program Leadership
- Provide strategic oversight of large-scale residential programs
- Partner with project directors and delivery teams to ensure projects meet client expectations related to scope, budget, quality and performance
- Monitor project health, identify risks and facilitate resolution of delivery challenges
- Work closely with operation leaders and project teams to ensure successful delivery of projects in accordance with client expectations
- Support project teams in resolving critical client and project issues
- Act as an executive sponsor for key projects and programs
- Business Development
- Identify and pursue new opportunities within existing and prospective clients
- Develop growth strategies for assigned clients and sectors
- Develop pipeline opportunities and drive revenue growth across the region
- Lead client engagement efforts, presentations and strategic meetings
- Lead pursuit teams in the development of proposals, pursuit activities, presentations and commercial negotiations
- Monitor competitor activity, market trends and upcoming opportunities.
About Projects
Global program, project, and construction management consulting firm.
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