Cleaning Services Team Lead (Internal Only)

Reporting to Cleaning Supervisors, the role holder will be part of the front line, operational cleaning team and is responsible for maintaining a clean and safe environment across the campus footprint, and for providing leadership and direction to the cleaning staff. This includes monitoring performance of staff, ensuring required high standards are achieved and maintained and providing progress reports to Cleaning Supervisors. In the summer months, accommodation is commercially available and is a busy period of continuous guest turnover and space preparation.

The role holder will regularly interact and communicate with a diverse range of customers, and must at all times, provide an excellent level of customer service, seeking to resolve concerns as swiftly as possible. This includes being part of the frontline response to resident cleanliness concerns, providing educational information and guidance, and seeking to resolve flatmate disputes regarding cleanliness, escalating through the cleaning services management team as appropriate. The role holder will be expected to work across all buildings and all aspects of the business. A proactive and proactive approach is essential as are excellent communication, organisational and interpersonal skills.

The role holder will be expected to work on a shift pattern of 5 days over 7 from Monday to Sunday to meet the demands of the business throughout the year. The Cleaning Team Leader will be expected to work flexibly to support service delivery, covering various shift patterns, working across different campus sites, as required to meet business and operational demands.

Cleaning Services Team Leaders are required to oversee and participate in activities relating to student arrival and departure weekends as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience

Extensive experience of working in a team under supervision

Able to follow instructions, and execute a plan demonstrating a high level of attention to detail

Knowledge of Health and Safety in a cleaning environment

Physically fit to fulfil the requirements of the job

Ability to motivate staff and achieve common goals

Basic knowledge of computer systems, and willingness to undertake more advanced knowledge through training

Willingness to attend and participate in relevant training to ensure that high operational and safety standards are maintained at all times

Responsiveness to satisfying the requirements of customers and colleagues, demonstrating good inter-personal skills, communication and good judgement

Full UK Driver’s license

Experience of working in a residential environment, e.g. hotel or student accommodation

Familiarity with an accommodation booking system

*Internal applications only* Full time Open ended

The closing date for applications is midnight on Sunday 04 October 2026.

The University will pay a supplement per annum pro rata with effect from 01 November 2025, to align with the Real Living Wage (RLW) which equates to £25,178 p.a. This RLW supplement will be reviewed annually to take account of future increases and RLW rates.

There is an expectation that work will be undertaken in the UK.

This role will require a Level 1 Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

Where students live and study during their time at university and the relationship that they have with those responsible for managing their accommodation forms a significant part of their experience. The University has around 3000-bed spaces available, 2000 on the Stirling campus and a further 1000 in Bridge of Allan and nearby Stirling.

Our customers are diverse, including those attending a course in preparation for university study, undergraduates and postgraduates coming from Scotland, other parts of the UK and many other parts of the world. For some, this is the first time away from home and others have specific requirements and needs.

This accommodation is primarily for student use but is also used during the summer for those attending conferences and events or on holiday.

The business is fast-paced, demanding and needs people who are committed to delivering consistently high standards and customer excellence.

As a team our vision is to contribute to an exceptional student experience by fostering a living environment conducive to successful study; respecting the cultural diversity of our community and supporting our students, encouraging respectfulness and positive citizenship.

This vision also relates to our summer guests, where we aim to provide a warm welcome and an experience that makes us their first choice when visiting Stirling.

We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

The University of Stirling is Scottish University of the Year 2027 and UK Sports University of the Year 2027 (Daily Mail University Guide).

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe. Driven by our mission to be the difference, we are addressing real issues, providing solutions, and helping to shape society.

The University has more than 17,500 students globally and employs 1,500 staff, with more than 140 nationalities represented within our community. Our campus environment is ranked first in the UK and top 10 in the world, and our sports facilities rank first in the UK and second in the world (International Student Barometer 2024, wave two), reflecting our long-standing designation as Scotland’s University for Sporting Excellence.

We are proud holders of a Silver institutional award from the Athena Swan Charter, in recognition of our commitment to advancing gender equality. We have an overall five-star rating in the QS Stars University Ratings and, in recognition of our excellence in business education, we are accredited by AACSB International.

Eighty-seven per cent of our research has an outstanding or very considerable impact on society, with more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021), and we are ranked among the top 200 institutions in the world for our contribution to meeting the UN Sustainable Development Goals. We have twice been recognised with a Queen's Anniversary Prize; for our Institute for Social Marketing and Health (2014) and our Institute of Aquaculture (2019).

Alongside partners, the University spearheads the £214 million Stirling and Clackmannanshire City Region Deal – which will deliver major University-led projects, the National Aquaculture Technology and Innovation Hub and Scotland’s International Environment Centre. We are also a central partner in the Forth Valley University College Health Partnership.

www.stir.ac.uk @stiruni