Claims Team Leader - Liability

Bachelor’s degree preferred.

Licenses/ Certifications :

To perform the essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.

Upon hire, additional license(s) may be required. If that is the case, license(s) must be obtained.

All licenses must be maintained in accordance with state requirements.

Minimum 2 years of experience as an Auto Claims Representative required.

Prior leadership or supervisory experience is required.

Insurance background required; non-standard auto insurance experience is preferred

Knowledge of ImageRight and Claims Manager preferred.

Other skills and abilities:

Possesses superior verbal and written communication skills, as well as the ability to impart knowledge of customer service best practices to new adjusters.

Demonstrates the ability to effectively prioritize and delegate tasks, while simultaneously fostering a positive and productive team environment.

Ability to diffuse tense situations with customers and train others on how to de-escalate and resolve customer complaints.

Ability to efficiently manage own time and the time of others.

Ability to exercise objective judgment and critical decision-making.

Ability to use logic and reasoning to identify approaches and solutions to problems.

Bilingual (English/Spanish) preferred.

What else do you need to know?

Hybrid - 2 days

Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance.

Parental Leave Policy

401K + Company Match

PTO Plan + Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer