Claims Processing Team Leader
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
*Key Responsibilities /What You Do Manages routine daily claims administration work. Coordinates work flow & meet deadlines Give support and guidance on escalated issues, complaints and challenging claims and lead by example Attends calls and e-mails from insurance companies, clients and providers.
Key Skills for This Role
Full Job Posting
Overview
****Key Responsibilities**
And What You Do
- Manages routine daily claims administration work.
- Coordinates work flow & meet deadlines
- Give support and guidance on escalated issues, complaints and challenging claims and lead by example
- Attends calls and e-mails from insurance companies, clients and providers.
- Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
- Assist for the professional development of team members and identification of specific training needs and mentoring.
- Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
- Increases efficiency, minimizes errors and administration time.
- Own the day-to-day escalated claims by the team, but also by customers and partners.
- To act as a technical reference point across the team
- Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
- Other Ad hoc duties as required.
Ai Readiness
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use
Key Requirements And What You Bring
- Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
- 3-5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
- With at least 1 year proven work experience as a team leader or similar role
- Organized with the ability to prioritize and multi-task
- Strong leadership and great analytical skills
- With high level of technical knowledge and professionalism at all times to lead by example
- Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
- Legally permitted to work in the country of operations.
- Hybrid working option available as per business requirements.
- How we hire
- Allianz Partners does not accept unsolicited CV’s or approaches from agencies.
- We only work with partners on our approved supplier list, under contract.
- Any unsolicited submission will not be considered.
Key Benefits And What We Offer
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.
Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo.
We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions.
These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times.
Our AI-powered technology has made claims processing faster, offering quicker resolutions.
All while ensuring human oversight for claims to maintain service integrity.
By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions.
Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations.
This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners' position as a leader in the insurance sector.
Great to have you on board.
Let's care for tomorrow.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Allianz Partners
Medical Case Manager Team Member
Brisbane City, KSA
Case Manager – Medical & Health Brisbane | Global Assistance Environment | Rotating Shifts Are you a customer-focused problem solver who thrives in fast-paced environments? Join Allianz Global Assistance as a Case Manage
Care Centre Agent
Abu Dhabi, UAE
The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that a
Senior Business Development Manager Corporate (New Business, MEA)
Dubai, UAE
As a Senior Business Development Manager, you will be responsible for driving new business premium growth within the corporate segment (100+ employees) across the Middle East & Africa (MEA) region. This senior role focus
Claims Quality & Support Associate
Abu Dhabi, UAE
The Claims Quality & Support Associate is responsible for activities concerned with review and inspection to apply quality standards for operational claim processes and adjudication. *Key Responsibilities /What You Do P
Senior Fraud Analyst
Abu Dhabi, UAE
The Fraud Analyst role plays a key part in our global claims cost containment strategy. The ideal candidate will have an inquisitive mind and be focused on ensuring we prevent fraudulent activity/ waste and abuse at all
Key Account Manager
Dubai, UAE
We are seeking a sophisticated Key Account Manager to lead our most valued partnerships. In this role, you won’t just manage accounts—you will act as a strategic consultant, navigating complex business landscapes to ensu
Care Centre Agent
Abu Dhabi, UAE
The main duty of a Care Centre - Junior Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that a
Key Account Manager
Abu Dhabi, UAE
We are seeking a sophisticated Key Account Manager to lead our most valued partnerships. In this role, you won’t just manage accounts—you will act as a strategic consultant, navigating complex business landscapes to ensu
Medical Case Manager Team Member
Brisbane City, KSA
Care Centre Agent
Abu Dhabi, UAE
Senior Business Development Manager Corporate (New Business, MEA)
Dubai, UAE
Claims Quality & Support Associate
Abu Dhabi, UAE
Senior Fraud Analyst
Abu Dhabi, UAE
Key Account Manager
Dubai, UAE
Care Centre Agent
Abu Dhabi, UAE
Key Account Manager
Abu Dhabi, UAE