Claims Manager

About This Role

Working at West

At West, we firmly believe that our employees are the driving force behind our success. As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values our employee’s expertise but also celebrates their achievements and personal growth.

About the Role

We are seeking an experienced and dynamic professional to join our team as a Claims Manager. The Claims Manger will provide effective claims handling and advice to Members in accordance with the Claims Department’s guidelines and procedures.

• Assess risk and liability through the collection and analysis of complex information to determine optimal claim strategies
• Provide expert advice to Members on handling claims in the most expedient and cost-effective manner
• Manage the full financial lifecycle of a claim, including raising estimates, processing payments, and conducting regular financial reviews
• Evaluate coverage for FD&D claims, monitoring legal budgets and liaising with the Head of FD&D on case support
• Maintain strict oversight of time bars and key dates through rigorous diary management and document organization
• Monitor Member claim performance and fleet development to provide strategic insights to the Underwriting Department
• Build and maintain strong relationships with key stakeholders and service providers through regular visits and engagement
• Provide guidance, supervision, and training to junior employees and third-party partners
• Share critical information and data across departments to support the Club’s knowledge management and business objectives

Qualifications

• At least 5 years’ experience gained in a law firm or P&I Club, handling both P&I and FDD work
• Team player
• Preparing and delivering presentations either internally, to Members, or at conferences
• Good interpersonal and communication skills
• Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and meeting deadlines.

Benefits

• Hybrid working model consisting of a mix of office-based and remote work days
• Generous employer pension contributions
• Comprehensive life assurance coverage
• 30 days of annual leave exclusive of bank holidays
• Performance-based bonus scheme reflecting both individual and company success
• Subsidised gym allowance
• Private medical insurance and income protection coverage following a successful probation period