Claims Associate - Group Claims

Role overview

Workplace and schedule

• The roles are based in TAL's Sydney office with flexibility to work from home two days per week.
• The start date is 8 January 2026.

In this role

• Support Claims Consultants with administrative tasks on claims assessments.
• Follow up on claim requirements, including medical reports, employer information, and financial documents.
• Summarise and manage claims documentation.
• Draft customer letters and manage communications on time.
• Assist with claim closures, data corrections, and workflow management in the claims system.
• Handle inbound and outbound calls and support advisers, trustees, and fund administrators.
• Contribute to process improvements and team or company projects.
• Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies.

Candidate requirements

• A keen interest in life insurance and claims management.
• Degree qualification or study toward the end of a degree, ideally in Finance, Legal, Allied Health, or Teaching.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent communication and customer service skills with empathy and professionalism.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Willingness to learn, develop, and grow within the TAL Claims team.
• Previous financial services or similar administrative experience is a bonus but not essential.

Compensation

• The role offers a competitive salary, bonus, and annual reviews.

Role offering

• Full training in life insurance is provided.
• The role offers stability, growth opportunities, and a friendly, supportive team environment.
• Flexible work hours and a hybrid model are available.

About TAL

Recruitment and conduct