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Claims Administrator

Forward
Greeneville, USA
Full-time
Mid
Onsite
Discovered 6 days ago

Full Job Posting

Responsibilities

  • Enter, update, and maintain claim information, reserves, payments, and supporting documentation within claims management systems.
  • Establish and organize new claim files by gathering and uploading required claim-related documentation.
  • Process vendor invoices and claim-related payments accurately and in a timely manner.
  • Request, obtain, and maintain police reports and other supporting documentation for claim investigations.
  • Manage collection activities involving claimants, insurers, contractors, and other parties as directed.
  • Review, sort, distribute, scan, and electronically file incoming claim correspondence and documentation.
  • Support claims adjusters and leadership with administrative tasks, reporting, document preparation, and records management.
  • Communicate professionally with drivers, claimants, insurance carriers, vendors, and other stakeholders regarding claim-related matters.
  • Maintain claim logs, spreadsheets, reports, and tracking tools to support department operations.
  • Assist with Workers’ Compensation claim administration and related documentation as needed.
  • Ensure claim files are complete, organized, and maintained in accordance with company policies and procedures.
  • Participate in training and professional development activities related to claims administration and risk management.
  • Demonstrate reliable attendance, accountability, and commitment to team objectives.
  • All other duties as assigned to meet evolving business needs.

Qualifications

  • Education: High School Diploma or GED required; Undergraduate degree preferred.
  • Experience: Minimum six months of administrative, clerical, customer service, or related office experience preferred.
  • Prior exposure to transportation, logistics, insurance, claims administration, or risk management is preferred, but not required.
  • Strong organizational skills with the ability to manage multiple tasks, prioritize work, and meet deadlines.
  • Excellent verbal and written communication skills with strong attention to detail and accuracy.
  • Proven ability to adapt to changing priorities and maintain a high level of customer service in challenging situations.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
  • #LI-Onsite #LI-BT1

Preferred Qualifications

  • Education: High School Diploma or GED required; Undergraduate degree preferred.
  • Experience: Minimum six months of administrative, clerical, customer service, or related office experience preferred.
  • Prior exposure to transportation, logistics, insurance, claims administration, or risk management is preferred, but not required.
  • Minimum six months of administrative, clerical, customer service, or related office experience preferred.

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