City Operations Manager- Kamloops, Canada

Responsibilities

• Own the day-to-day execution of Bird’s Kamloops operation, including deployment, battery swaps, rebalancing, retrievals, inspections and vehicle recovery.
• Monitor fleet health, deployment, task completion, customer reports, 311 concerns and operational issues requiring local attention.
• Perform vehicle diagnostics and repairs and maintain an organized repair queue to support fleet availability.
• Drive company vehicles and load, transport and unload scooters, bikes, batteries and operational equipment.
• Coordinate and support Operations Partners and seasonal workers, including task assignments, field training, performance expectations and deployment-quality checks.
• Ensure vehicles are deployed neatly, legally and in accordance with city requirements, approved parking locations and Bird operating standards.
• Manage local warehouse operations, parts, batteries, tools, vehicle inventory and asset-accountability processes.
• Track labour hours, completed work and operational metrics and provide accurate, timely reporting to the Regional Manager.
• Identify emerging risks and communicate them early, including staffing concerns, fleet issues, city complaints, weather impacts and unusual activity in the market.
• Support local events, partnerships and city initiatives in coordination with regional leadership.
• Participate in seasonal launch and shutdown work, including fleet recovery, winter storage, repair planning, scrap recovery and preparation for the following season.
• Respond flexibly to operational needs, including occasional early mornings, evenings and weekends during peak periods or urgent situations.
• Must Haves
• Two or more years of relevant experience in field operations, logistics, fleet management, warehousing, vehicle repair or a comparable hands-on environment.
• Previous experience coordinating employees, contractors or independent operators is preferred.
• Demonstrated mechanical aptitude and comfort diagnosing and completing basic vehicle repairs.
• Strong personal accountability and the ability to work independently without continuous supervision.
• Practical problem-solving skills and sound judgment in changing field conditions.
• Comfortable using mobile applications, spreadsheets and operational dashboards to manage work and report results.
• Clear written and verbal communication skills.
• Experience working with municipalities, vendors or community partners is an asset.
• Secondary school education or equivalent required.
• Valid driver’s licence and a satisfactory driving record required.
• Ability to regularly lift and move vehicles, batteries and equipment weighing approximately 50 pounds.
• Ability to work outdoors and perform physical work in varying weather conditions.
• Must be based in or near Kamloops and legally eligible to work in Canada.

Why Bird Matters

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