Chief Specialist-Bus Stations

Job Purpose

Strategy

• Advise on strategic planning for station performance enhancement and Excellence File
• preparation, integrating customer feedback, audits and benchmarking into initiatives and
• projects.

Operations

• Review station operations and readiness against RTA policies, safety standards and strategic
• objectives, recommending actions to strengthen compliance, security and service quality.
• Review contingency, crowd and crisis-management plans for bus stations, identifying
• operational risks and recommending mitigation measures and manual updates with
• concerned departments.
• Review annual operational and improvement plans and related budgets, providing input on
• preparation, follow-up and KPI targets for station readiness, safety, customer experience and
• cost efficiency.
• Monitor management of bus stations, facilities, staff and customer-information services
• through reports and visits, highlighting gaps in security, safety, asset utilization and service
• delivery to responsible managers.
• Review arrival and departure performance, schedule adherence and trip deviations with
• Control Centers, recommending timetable or resource adjustments and summarizing trends
• in periodic reports.
• Assess fare-inspection results and evasion patterns, recommending actions to enhance
• devices, procedures and staff deployment for fare compliance.
• Examine Lost and Found statistics and processes via the E-Transport system, recommending
• improvements and coordinating with concerned authorities on recurring issues.
• Inspect tenant compliance and commercial-asset reports for shops and investment spaces,
• recommending corrective actions on safety, security, cleanliness and contractual adherence.
• Review infrastructure development proposals and progress for bus stations, providing input
• on phasing, operational impact and readiness with relevant internal stakeholders.
• Assess preventive and corrective maintenance performance and facilities-service reports
• (cleaning, pest control, waste, landscaping), escalating repeated deficiencies to Facilities and
• the Section Manager.
• Review implementation status of e-ticketing and related smart solutions, consolidating
• operational issues, readiness gaps and user feedback and recommending enhancements.
• Examine training, qualification and performance data for station employees, recommending
• targeted development, coaching, engagement and motivation initiatives to supervisors.

Product And Process Improvement

• Analyze KPIs, customer feedback and operational reports on station readiness, crowd control,
• safety and service quality, recommending improvement initiatives and monitoring their
• implementation progress.
• Review audit observations, incident investigations and recurring issues, tracking closure of
• corrective actions and recommending systemic preventive improvements to processes and
• controls.
• Review station guideline manuals, operational procedures and service notices with the
• Section Manager, recommending updates, simplifications and alignment with RTA policies
• and awareness programs.

Physical Working Conditions

• Conduct targeted site visits to stations to validate reports, observe operations, discuss
• improvements with supervisors and perform related duties assigned by the direct manager.

Education

Experience