Chief Concierge (Saudi National)

Company Description

SLS The Red Sea

Chief Concierge

Key Responsibilities

• Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards.
• Ensure all guest requests, enquiries, reservations, and arrangements are handled efficiently, professionally, and with genuine care.
• Curate bespoke guest experiences including dining reservations, transportation, wellness activities, excursions, special celebrations, and destination experiences.
• Act as the primary point of contact for VIP, repeat, and high-profile guests, ensuring personalized recognition and tailored service.
• Maintain extensive knowledge of SLS The Red Sea facilities, services, dining venues, wellness offerings, and destination experiences.
• Build and maintain strong relationships with local partners, tour operators, transportation providers, and destination stakeholders.
• Anticipate guest needs and proactively recommend experiences that enhance satisfaction and create memorable moments.
• Oversee concierge communications, guest correspondence, itinerary preparation, and follow-up activities.
• Manage concierge desk operations, staffing schedules, service standards, and departmental performance.
• Monitor guest feedback and implement service improvements to continuously enhance the guest experience.
• Collaborate closely with Front Office, Guest Relations, Butler Service, Housekeeping, Spa, Food & Beverage, and Recreation teams to ensure seamless service delivery.
• Support arrival and departure experiences, including airport transfers, luggage handling coordination, and transportation logistics.
• Maintain accurate records of guest preferences and profiles to support personalized service and guest loyalty.
• Ensure compliance with hotel policies, safety procedures, and brand standards.
• Support pre-opening activities including SOP development, team training, service culture implementation, and operational readiness.

Qualifications

• Minimum 5 years' experience in Concierge operations within a luxury or ultra-luxury hotel environment.
• Minimum 2 years' experience in a leadership or supervisory Concierge role.
• Previous experience in a Forbes Travel Guide, Leading Hotels of the World, luxury lifestyle, or luxury resort environment preferred.
• Strong knowledge of luxury guest service standards and personalized service delivery.
• Exceptional communication, interpersonal, and relationship-building skills.
• Proven ability to manage VIP guests and complex guest requests with discretion and professionalism.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Strong leadership skills with the ability to motivate, coach, and develop high-performing teams.
• Proficiency in Opera PMS and Microsoft Office applications preferred.
• Strong problem-solving skills with a proactive and solution-oriented mindset.
• Knowledge of Saudi Arabia and The Red Sea destination is advantageous.
• Fluency in English required; additional languages are highly desirable.
• Passion for hospitality, storytelling, destination experiences, and creating unforgettable guest journeys.