Chief Concierge
Skills
About This Role
Overview
- Supervise all activities of the team.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.
- Encourage and builds mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviors.
- Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
- Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
• Managing Bell/Door/Valet Operations
- Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
- Record guest requests for luggage and valet service and train employees on venue features and services.
- Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
- Conducting performance reviews and ensuring that all equipment and supplies are working properly.
- Set an example for employees by being present and working during peak business periods and events.
- Strong organizational skills.
- Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
- Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
- Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.
- Inspect guest rooming standards and acquaint guests with rooms and their features.
- Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.
- Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.
- Ability to drive both manual and automatic transmission vehicles. Must possess a valid driver s license.
- Ensure team members have current and up to date knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
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