Chief Concierge

Company Description

Job Description

• Respond to guest requests for special arrangements or services.
• Co-operation with hotel’s Departments for any internal requests.
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities
• Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
• Record guest requests for luggage and valet service and train employees on venue features and services.
• Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
• Conducting performance reviews and ensuring that all equipment and supplies are working properly
• Set an example for employees by being present and working during peak business periods and events.
• Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
• Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
• Supervising Bellmen, transferring and storing guest luggage and responding to guest requests
• Inspect guest rooming standards and acquaint guests with rooms and their features.
• Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.
• Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.

Qualifications

• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Co-ordination with any internal departments as & when the need arises.
• Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and in a state of preparedness for any emergency which may occur.
• Preferably has experience in the same role in a 4-5 star hotel

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21