Chicago South Window Dispatcher - Sarah McC - Window Dispatcher - Transit

Job Description

Duties and Responsibilities

• Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.
• Ensures direct and indirect daily activities of drivers are assigned and accomplished on time.
• Communicates all relevant details of driving assignments to drivers to ensure proper execution.
• Assist drivers with routing directions and direct them to perform special services when required.
• Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.
• Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
• Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
• Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.
• Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
• Maintains high compliance to dispatch standard operating procedures.
• Handles customer concerns and requests for information in an expeditious and professional manner.
• Escalates unresolved issues to management as appropriate.

Skills Required and Physical Demands

• Organize and prioritize time to balance conflicting demands related to customer care and dispatching.
• Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills).
• Read and interpret documents and instructions from customers and other team members
• Perform work activities requiring cooperation and instruction
• Function in a fast-paced environment, under substantial pressure
• Work within the appropriate level of independence
• Problem solving
• Operate two-way and emergency radio systems
• Use office machines (fax, scanner, copier, zip drive, telephone system)
• Efficiency in using Microsoft Office Program and computerized routing software.
• Work independently
• Read road and street maps
• Keep organized and accurate records relating to overall dispatch and routing responsibilities

Education and Qualifications

• Hard requirements:
• High school diploma or GED
• Preferred requirements:
• 2 years of experience in a dispatch, call center, customer service, hospitality, or similar field.
• Bachelor’s degree

We Offer