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Chapter Lead, Campaign & E2E Journey Design

CIBC
Toronto, CAN
Full-time
Lead
Onsite
Discovered 4 days ago

Full Job Posting

Who you are

  • You can demonstrate experience. You have leadership experience leading a team. You have experience managing end to end client experience and journey and delivering change.
  • You’re goal oriented. You take ownership and accountability, have a tendency for action, and are energized by getting things done. You bring focus and momentum to complex initiatives, follow through on commitments, and consistently drive towards meaningful client business outcomes.
  • You’re a people leader. You naturally step into leadership roles and are passionate about helping others grow and to develop them. You create an environment of trust, empowerment and belonging, where team members feel supported, challenged and accountable to perform at their best and contribute to success of the broader team.
  • You’re a structured problem solver. You are analytical, process-driven and methodical in your approach, with the ability to break down complex problems, sequence priorities and translate them into clear, actionable steps that move the team toward effective solutions and outcomes.
  • You’re committed to compliance and risk management. You ensure adherence to policies, standards, and controls, and are skilled in assessing and mitigating organizational risks.
  • #LI-TA
  • What CIBC Offers
  • At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
  • Subject to plan and program terms and conditions
  • What you need to know
  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  • Job Location
  • Toronto-81 Bay, 25th Floor
  • Employment Type
  • Regular
  • Weekly Hours
  • 37.5
  • 5
  • Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

Skills

  • Coaching, Collaboration, Communication, Continuous Improvement, Domain Knowledge, Employee Experience, Influencing Skills, People Leadership, Performance Management (PM), Prioritization, Results-Oriented, SOP Implementation, Stakeholder Management, Team-Building

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