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Channel Account Manager

Solera
USA
Full-time
Manager · 2+ years experience
Discovered 2 weeks ago

Full Job Posting

What You’ll Do

  • Investigate solution needs and assess onboarding training to ensure a seamless launch into FleetLocate Software.
  • Develop a comprehensive understanding of Solera’s suite of services and applications offered through T-Mobile, ensuring alignment with customer requirements.
  • Engage with customers both in-person and virtually pursue specific account objectives.
  • Design targeted evaluation plans demonstrating how Solera can meet customer needs.
  • Address customer issues and complaints promptly, providing solutions or next steps towards resolution.
  • Showcase Solera applications and effectively communicate the value they bring to each customer interaction.
  • Lead cross-functional teams to develop solutions that meet customer specifications and advance sales opportunities.
  • Maintain accurate and up-to-date records in Salesforce and other reporting tools regarding essential customer information.

What You’ll Bring

  • Proven experience in negotiating new business opportunities.
  • Exceptional sales skills and experience working with channel partners (resellers).
  • Familiarity with the transportation or logistics industries is preferred.
  • Strong ability to communicate clear value propositions to senior leadership.
  • Additional Responsibilities:
  • Schedule onboarding training for new business customers and provide follow-up training for existing customers.
  • Conduct demo presentations and collaborate with legal, finance, and operations teams to streamline changes to customer accounts (renewals, migrations, upgrades, etc.).
  • Escalate issues in accordance with company policy and utilize Salesforce.com to manage organized sales processes with quality operational performance.
  • Respond to all emails and voicemails professionally and promptly.
  • Meet and exceed quantitative and qualitative goals.
  • Participate in Partner Business Review meetings (PBR) and respond to NPS cases while conducting customer health checks.
  • Manage time effectively to meet personal goals and work collaboratively with other members of the sales team.
  • Align with Channel leadership to develop messaging, standardized presentations, and sales processes.
  • Education: Bachelor’s degree in business administration, Marketing, Communication, or equivalent work experience.
  • Experience: 2+ years of sales/account management experience or in B2B environments.
  • Strong communication skills with experience in cultivating a current account base.
  • Demonstrated ability to present software and solutions through online meetings.
  • Proficient in corporate productivity and web presentation tools.
  • Experience with Salesforce.com or similar CRM systems.
  • Excellent verbal and written communication skills.
  • Strong listening and presentation abilities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Self-driven, results-oriented with a positive outlook and focus on quality.
  • Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).
  • 2+ years of sales/account management experience or in B2B environments.

What You’ll Bring

  • Knowledge/Skills/Abilities:
  • Previous work experience in a channel/partner environment is preferred.

Preferred Qualifications

  • Familiarity with the transportation or logistics industries is preferred.
  • Previous work experience in a channel/partner environment is preferred.

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