Claims Representative II

What you will do:

• Manage repair process from start to end to ensure effective and professional service.
• Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
• Organizes and works with detailed records, maintaining proper documentation within each claim transaction.
• Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.
• Correspond with the insurance carrier, insured and repair facility via email and phone.
• Work efficiently in multiple systems to achieve a singular goal.
• Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
• All other related and/or additional responsibilities that may be required or assigned.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.