Change Manager

Role overview

Responsibilities

• Receive, review, register, and track change requests using designated change management tools.
• Assess and prioritize changes based on business impact, technical complexity, operational risk, and service criticality.
• Identify scheduling conflicts, dependencies, and potential collisions across network domains and operational teams.
• Document and validate risk assessments, impact analyses, implementation plans, and rollback procedures.
• Verify pre-checks, post-checks, test results, and required approvals before implementation and closure.
• Coordinate planned activities with customers, internal delivery teams, Field Operations, and third-party vendors.
• Organize and chair CAB meetings; support informed decisions, approval compliance, and clear risk communication.
• Monitor execution against approved schedules and procedures; review outcomes, service stability, documentation, and closure.
• Ensure applicable CMDB updates and monitor change KPIs, including success rates, emergency changes, and related incidents.
• Drive continuous improvement, maintain operating procedures and documentation, and collaborate to support service continuity.

Requirements

• BSc in Telecommunications, Computer Science, Information Technology, or equivalent.
• At least 5 years of experience in telecommunications or a related operational environment.
• Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom network architectures.
• Understanding of change management processes, change requests, CABs, and operational governance.
• Knowledge of change planning, risk assessment, impact analysis, implementation validation, and rollback procedures.
• Understanding of service performance indicators, SLAs, incident management, and change-related disruptions.
• Familiarity with CMDB, ITSM tools, and operational documentation; basic knowledge of automation and continuous improvement.
• Strong analytical, organizational, problem-solving, communication, teamwork, and stakeholder management abilities.
• Ability to manage competing priorities and coordinate activities under pressure; fluency in English.
• Telecom, ITIL, or change management certifications are advantageous.

Additional role facts