Change Manager

About the opportunity

Change governance and delivery

• Receive, review, register, and track Change Requests; assess and prioritize changes by impact, complexity, risk, and service criticality.
• Identify scheduling conflicts and dependencies across network domains and operational teams.
• Document and validate risk assessments, impact analyses, implementation plans, and rollback procedures.
• Verify checks, test results, and approvals before implementation and closure; monitor execution against approved schedules and procedures.
• Coordinate planned activities with customers, delivery teams, Field Operations, and third-party vendors.
• Organize and chair CAB meetings, ensure approval compliance, and communicate risks clearly.
• Review outcomes, validate service stability, document results, formally close requests, and update the CMDB where applicable.
• Monitor change KPIs and drive improvements to reduce failures, customer impact, and change-related incidents.
• Maintain operating procedures, documentation, and knowledge sharing; collaborate across teams to support service continuity.

Experience and technical knowledge

• BSc in Telecommunications, Computer Science, Information Technology, or equivalent.
• At least 5 years of experience in telecommunications or a related operational environment.
• Knowledge of GSM, WCDMA, LTE, 5G, IP, Core Network, and telecom network architectures.
• Understanding of change management, Change Requests, CABs, operational governance, change planning, risk assessment, impact analysis, validation, and rollback procedures.
• Understanding of service performance indicators, SLAs, incident management, and change-related disruptions.
• Familiarity with CMDB, ITSM tools, and operational documentation.
• Basic knowledge of automation, continuous improvement, and corrective and preventive actions.

Professional qualifications

• Strong analytical, organizational, and problem-solving skills; effective communication, teamwork, stakeholder management, and cross-functional collaboration.
• Able to manage competing priorities, coordinate multiple activities, and work effectively under pressure.
• Proactive, detail-oriented, results-driven approach focused on risk mitigation and service continuity.
• Commitment to ethics, compliance, and organizational values.
• Fluency in English is required.
• Telecom, ITIL, or change management certifications are an advantage.

About Ericsson

Application process

• The posting directs applicants to Ericsson's hiring-process information.