Change Manager- Finance Transformation

Responsibilities

• Own BILL's organizational change management (OCM) strategy and plan for the program. Align it to program milestones from Global Design through Release 1 (Oracle Financials) and Release 2 (Quote-to-Cash).
• Lead stakeholder assessments and change impact assessments by workstream. Translate process and system design decisions into specific role, process, control, and policy changes for each impacted team.
• Build and run a change network of business process owners and key users across Finance, Sales, Operations, and Product. Use the network to surface resistance early and drive readiness.
• Build leadership alignment and sponsor engagement plans. Equip executive sponsors and functional leaders with the messages and decisions needed to drive adoption.
• Develop and execute the program communications plan, including leadership messages, team briefings, and go-live readiness communications.
• Partner with training leads and the systems integration partner on end-user training strategy, training needs analysis, and delivery for build, test, and cutover.
• Define and track adoption and readiness metrics before and after go-live. Use the results to adjust plans and close gaps.
• Report change management status, risks, and issues to the Project Management Office (PMO) and Steering Committees. Escalate and resolve adoption risks early.
• Bachelor's degree in Business, Organizational Development, Communications, or a related field. MBA or graduate degree preferred.
• 7+ years of change management and/or communications experience on strategic transformations.
• Hands-on experience leading change for an ERP or finance transformation (Oracle Cloud, Salesforce, or similar). Quote-to-Cash, billing, or revenue experience is a plus.
• Proven ability to design and execute change strategies in complex, matrixed organizations. This includes working with an external systems integrator.
• Experience running stakeholder assessments, change impact assessments, change networks, and adoption metrics.
• Strong written and verbal communication skills. You can turn technical design into plain language for executives and end users.
• Ability to influence without authority, build trusted relationships, and manage multiple priorities in a fast-paced environment.
• Prosci, ACMP (CCMP), or equivalent change management certification preferred.
• Familiarity with AI tools to increase efficiency across change, communications, and training work.
• Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones
• Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County$135,300—$169,200 USDZone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts$121,800—$152,300 USDZone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania$115,100—$143,900 USD
• What’s in it for you?
• Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.
• Here is a preview of some of the amazing benefits here at BILL:
• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
• HSA & FSA accounts
• Life Insurance, Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11+ Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more
• Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.
• BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.
• We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [email protected]. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.
• Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

We'd love to chat if you have:

Qualifications

• Familiarity with AI tools to increase efficiency across change, communications, and training work.

Preferred Qualifications

• Bachelor's degree in Business, Organizational Development, Communications, or a related field. MBA or graduate degree preferred.