Change Manager – Digital Transformation

Role Overview

Change Strategy & Planning

• Define and implement the end-to-end change management strategy aligned with the transformation roadmap
• Develop structured change plans per module and workstream, aligned with delivery milestones
• Identify change impacts across functions, roles, and processes

Multi-Stream Coordination & Business Alignment

• Manage change activities across multiple parallel transformation streams
• Ensure consistency and alignment of change approaches across different business areas
• Coordinate with Product Owners, PMO, and delivery teams to integrate change into each module rollout
• Balance priorities and dependencies across streams to avoid change fatigue and conflicts

Stakeholder Management & Engagement

• Identify key stakeholders across departments and establish a strong engagement model
• Build and manage a network of change champions and user representatives across business units
• Support leadership in driving alignment, commitment, and communication

Communication & Awareness

• Develop and execute a clear communication strategy across all levels of the organization
• Translate complex digital initiatives into clear, business-relevant messaging
• Ensure consistent messaging across modules, streams, and stakeholders

Training & Adoption

• Define training strategies and oversee development of training materials
• Ensure business readiness through structured training, onboarding, and support
• Monitor user adoption and address resistance proactively

Change Impact & Readiness Assessment

• Conduct impact assessments to understand organizational, process, and behavioural changes
• Define and track readiness criteria prior to key milestones (e.g., UAT, go-live)
• Ensure alignment between business readiness and technical deployment

Governance & Reporting

• Establish change governance structures aligned with overall program governance
• Track and report change progress, risks, and adoption metrics across all streams
• Provide regular updates to leadership and Steering Committee

Key Requirements

• 5–10+ years of experience in change management within digital transformation programs
• Proven experience managing change across multiple workstreams and business units
• Strong stakeholder management and communication skills at all organizational levels
• Experience in modular or multi-stream transformation programs is a strong advantage
• Familiarity with structured change methodologies (e.g., ADKAR, Prosci)
• Ability to operate in fast-paced, complex environments with multiple stakeholders
• Experience in aviation, MRO, or asset-heavy industries is a plus