Change Manager

Overview

What You'Ll Do

• As a Change Manager within this high-impact digital transformation programe, you will immerse yourself in both the strategic vision and hands-on delivery required to drive meaningful change across maintenance operations.
• Your day-to-day activities will centre around engaging directly with users, listening attentively to their needs through structured interviews, facilitating dynamic workshops, and ensuring their feedback shapes every stage of solution development.
• You will act as a vital bridge between technical teams and operational staff, translating requirements into accessible digital tools that genuinely improve workflows.
• By championing user adoption and supporting the rollout of innovative technologies such as AI-enabled platforms, you will help create an environment where continuous improvement is embedded in daily practice.
• Your success in this role will be measured by your ability to foster collaboration, deliver tangible outcomes, and adapt seamlessly within an ever-evolving landscape.
• Lead user engagement initiatives by conducting concise interviews to capture pain points and gather valuable feedback from a wide range of users.
• Facilitate interactive workshops and stakeholder sessions to ensure all voices are heard and insights are integrated into solution development.
• Drive adoption of new digital tools by building trust and fostering open communication between technical teams and end-users.
• Collaborate closely with design and development teams to feed real-time user insights directly into the creation of effective solutions.
• Support the development of websites and digital interfaces using platforms such as

SharePoint,

• ensuring they meet operational requirements.
• Partner with business units to translate complex requirements into practical digital solutions that enhance day-to-day operations.
• Champion the integration of
• AI-enabled tools
• and custom site development to future-proof maintenance processes.
• Track progress meticulously, monitor outcomes, and report on key milestones to ensure successful delivery against programme objectives.
• Operate comfortably within evolving or ambiguous environments, adapting quickly to shifting priorities while maintaining focus on results.
• Engage regularly with client-facing stakeholders, demonstrating excellent communication skills to build rapport and foster collaboration.

Next Steps

Desired Skills And Experience

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