Certification Program Manager

We pull medical technology from the future to solve human health.

About the role

Responsibilities

• Plan and coordinate certification programs, including client considerations and audit time calculations, and improve how milestones, dependencies and follow-up activities are managed.
• Review applications and shape project plans, identifying device codes, required assessments and assessor competence requirements, while streamlining routine checks.
• Prepare certificates following approved certification decisions and coordinate surveillance and renewals, simplifying administration.
• Streamline certificate transfers by coordinating next steps with customers and outgoing certification bodies.
• Triage medical device change notifications and coordinate the appropriate specialist review, improving how changes are categorised and routed.
• Keep customers and colleagues informed of progress, outstanding actions and next steps.
• Work with product and engineering to improve procedures and automate routine workflows, so your work increasingly focuses on the most complex customers and cases.

Required qualifications

• 3+ years’ experience in operations, project delivery, or a related discipline. You’ve owned detailed projects or workflows from planning through completion, meeting agreed deadlines and communicating complex information clearly.
• Strong analytical background. A degree or equivalent in Science, Technology, Engineering, and Mathematics, or another analytically demanding subject, or comparable achievement through technical work, research or independent projects.
• Evidence of solving difficult problems independently. You can explain an unfamiliar problem you tackled, how you broke it down, the decisions you made and the result you achieved.
• An eye for detail. Experience reviewing detailed documents or data for completeness and accuracy.

Preferred qualifications

• Experience in healthcare, certification or another regulated industry.
• Knowledge of medical technology and the role of certification.
• Interview process
• Introductory call with Sarah — 20 minutes.
• Interview with Nadine / Sasha — 45 minutes. Review a case study, prioritise actions and suggest an improvement. All relevant process rules will be provided.
• Interview with Sarah — 45 minutes. Review a case study, prioritise actions and suggest an improvement. All relevant process rules will be provided.
• Interview with Tiri, James, and Jamie — 20 minutes each. Values and working style interviews.
• References and offer.

Interview process