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CEP - Patient Care Representative

US Eye
Hilton Head Island, USA
Full-time
Entry
Onsite
Discovered 1 months ago

Full Job Posting

  • Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.
  • Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.
  • Print daily team/physician schedules as evidenced by the schedule of appointments for that day.
  • Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.
  • Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.
  • Cross-check and update next-day charts as evidenced by the appointment schedule.
  • Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.
  • Complete appointment confirmation calls based on the patient appointment schedule.
  • Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.
  • Fill out essential reports and forms as requested.
  • Additional administrative responsibilities as needed.
  • Demonstrated knowledge of material, methods, instruments, and equipment.
  • Demonstrated ability to read, write, and perform mathematical calculations.
  • Ability to follow oral and written instructions.
  • Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.
  • High school diploma.
  • Experience with Microsoft Office products.
  • Prior experience in a customer service role.
  • Must be able to work under pressure and respond to patient requests in a positive manner.
  • Associate’s degree (preferred).
  • This is a full-time position located in [CITY, STATE]
  • Days and hours are
  • Travel to other locations as necessary

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