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CE - System Engineer

Canon Inc.
Dubai, UAE
Mid
Onsite
Discovered 1 months ago

Full Job Posting

Qualifications

  • Bachelor’s degree in computer science or a related field (or the equivalent)
  • Demonstrates proficiency in a variety of hardware & software & expertise in a variety of the IT industry’s concepts, practices & procedures
  • Experience implementing and supporting enterprise software solutions in customer environments.
  • Strong understanding of Microsoft Windows Server environments (2016/2019/2022 and later).
  • Experience with Active Directory, Group Policy, DNS, DHCP, LDAP and authentication services.
  • Strong knowledge of TCP/IP networking, SMTP, SSL/TLS, SNMP and network troubleshooting.
  • Experience with Microsoft SQL Server installation, administration, backup and troubleshooting.
  • Experience with virtualization technologies such as VMware and Hyper-V.
  • Experience with Microsoft 365 and cloud-related technologies.
  • Experience implementing Print Management Solutions.
  • Experience implementing Document Management or Enterprise Content Management Solutions.
  • Strong analytical and problem-solving skills.
  • Strong customer-facing communication and presentation skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Valid GCC driving license.
  • Print Management Solutions
  • uniFLOW
  • uniFLOW Online
  • PaperCut MF
  • PaperCut Hive
  • SafeQ
  • Equitrac
  • Information Management Solutions
  • ThereforeTM
  • Therefore Capture
  • Kofax / Tungsten Automation
  • ABBYY FlexiCapture
  • DocuWare
  • M-Files
  • OpenText
  • Laserfiche
  • Workflow & Automation
  • Microsoft Power Automate
  • Nintex
  • SharePoint Online
  • Power Platform
  • Digital Signature Platforms
  • Adobe Sign
  • DocuSign
  • SigniFlow
  • Scripting & Integration Skills
  • Experience with PowerShell scripting.
  • Knowledge of Python, JavaScript or similar scripting languages.
  • Experience working with REST APIs and Web Services.
  • Understanding of JSON, XML and system integrations.
  • Ability to troubleshoot logs, services and application integrations.
  • Familiarity with database queries and SQL reporting.
  • AI & Intelligent Automation
  • Exposure to Artificial Intelligence technologies within Information Management environments.
  • Experience with Intelligent Document Processing (IDP), document classification and automated data extraction solutions is an advantage.
  • Understanding of AI-driven workflow automation and document understanding technologies.

Responsibilities

  • Validate proposed solutions against customer requirements, Statement of Work (SOW), licensing requirements, hardware specifications and implementation effort.
  • Conduct technical discovery workshops and infrastructure assessments.
  • Analyze customer business processes, document workflows and print environments to recommend suitable solutions.
  • Identify implementation risks, technical dependencies and integration requirements.
  • Support sales teams during solution presentations, demonstrations, proof-of-concepts and customer workshops.
  • Provide technical consultation on Canon's software and solutions portfolio.
  • Assist in sizing, scoping and solution architecture design.
  • Recommend best practices for print management, document workflows and information governance.
  • Install, configure and implement print management solutions such as uniFLOW, uniFLOW Online, PaperCut and related applications.
  • Configure secure printing, pull printing, Follow-Me Printing, mobile printing and guest printing solutions.
  • Configure authentication mechanisms including Active Directory, Azure AD, PIN, card readers and Single Sign-On (SSO).
  • Implement cost recovery, departmental charging, quota management and print accounting solutions.
  • Deploy secure scan-to-email, scan-to-folder and scan workflow solutions.
  • Configure reporting, auditing and compliance features.
  • Integrate print management solutions with multifunction devices and customer systems.
  • Conduct print fleet optimization assessments and deployment activities.
  • Install, configure and support document management and enterprise content management solutions.
  • Configure document capture, scanning, OCR and Intelligent Document Processing (IDP) platforms.
  • Design and implement workflow automation and digital transformation solutions.
  • Develop indexing structures, metadata schemas and document retention policies.
  • Configure digital archiving repositories and information governance controls.
  • Implement electronic and digital signature solutions.
  • Configure forms, templates and validation workflows.
  • Integrate solutions with ERP, HRMS, CRM and other business applications.
  • Configure APIs, web services and data exchange mechanisms.
  • Develop custom reports, templates and business process workflows.
  • Perform data migration, system upgrades and solution enhancements where required.
  • Conduct detailed requirements gathering workshops where necessary.
  • Ensure all project deliverables are completed according to agreed scope and timelines.
  • Document all customizations, integrations and configurations.
  • Conduct system testing and user acceptance testing (UAT).
  • Demonstrate completed solutions and obtain customer sign-off.
  • Deliver administrator and end-user training.
  • Provide go-live support and transition projects into support management.
  • Provide remote and onsite solutions support to Canon customers in the three countries in which we operate directly as and when needed.
  • Escalate complex issues to the specialist in the regional office or via 3rd level support and be accountable until the issue is fully resolved.
  • Update documentation (changes, modifications, configurations, incidents for the solutions that are implemented during the post-sales stage.
  • Provide technical assistance and support to the field service engineers when needed.
  • Ensure adherence to SLA commitments and customer service standards.
  • Troubleshoot issues related to printing, scanning, OCR, workflows, authentication and integrations.
  • Perform health checks, preventive maintenance and solution optimization activities.
  • Monitor system performance and recommend improvements.
  • Take overall functional and technical responsibility for assigned Solutions implementation and commissioning.
  • Attend training courses on nominated solutions as required.
  • Deliver effective training sessions for nominated Solutions to his field engineers’ colleagues when necessary.
  • Coordinate with Service Teams to Increase the Connectivity ratio of Canon Devices to e-Maintenance
  • Maintain knowledge of emerging technologies, industry trends and Canon software solutions.
  • Attend vendor certification and product training programs.
  • Share knowledge and conduct internal training sessions for colleagues.
  • Support initiatives that increase software adoption and recurring services revenue.
  • Promote Canon's professional image through excellent customer engagement and technical expertise.

Preferred Qualifications

  • 5 or more years of experience in related IT position (consulting experience a plus)
  • Preferred Technical Experience
  • Microsoft Azure Fundamentals.
  • Microsoft Power Platform Fundamentals.
  • Microsoft Certified Systems Engineer or equivalent.
  • ITIL Foundation.
  • uniFLOW Certification.
  • PaperCut Certification.
  • Therefore Certification.
  • ABBYY Certification.
  • Kofax / Tungsten Certification.

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