CE - System Engineer

Role Overview

Required Qualifications

• Bachelor’s degree in computer science or a related field, or equivalent qualification.
• At least 5 years of experience in a related IT position; consulting experience is advantageous.
• Experience implementing and supporting enterprise software solutions in customer environments.
• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, LDAP, authentication, networking, SQL Server, virtualization, Microsoft 365, and cloud technologies.
• Experience implementing print management and document or enterprise content management solutions.
• Strong analytical, problem-solving, customer-facing communication, and presentation skills.
• Ability to work independently and manage multiple projects simultaneously.
• Valid GCC driving license.

Preferred Technical Experience

• Experience with uniFLOW, uniFLOW Online, PaperCut MF, PaperCut Hive, SafeQ, or Equitrac.
• Experience with Therefore, Kofax or Tungsten Automation, ABBYY FlexiCapture, DocuWare, M-Files, OpenText, or Laserfiche.
• Experience with Power Automate, Nintex, SharePoint Online, Power Platform, Adobe Sign, DocuSign, or SigniFlow.
• PowerShell experience and knowledge of Python, JavaScript, REST APIs, web services, JSON, XML, database queries, or SQL reporting.
• Exposure to artificial intelligence, intelligent document processing, document classification, automated data extraction, and AI-driven workflow automation.

Preferred Certifications

• Microsoft Azure Fundamentals, Microsoft Power Platform Fundamentals, or Microsoft Certified Systems Engineer or equivalent.
• ITIL Foundation, uniFLOW, PaperCut, Therefore, ABBYY, or Kofax/Tungsten certifications.

Presales Support

• Validate proposed solutions against customer requirements, statements of work, licensing, hardware specifications, and implementation effort.
• Conduct technical discovery workshops and infrastructure assessments.
• Analyze customer processes, document workflows, and print environments to recommend suitable solutions.
• Support presentations, demonstrations, proof-of-concepts, workshops, technical consultation, solution sizing, scoping, and architecture design.

Solution Implementation

• Install, configure, and implement print management solutions, including secure printing, pull printing, mobile printing, guest printing, scanning, reporting, and auditing.
• Configure authentication using Active Directory, Azure AD, PINs, card readers, and single sign-on.
• Implement document capture, OCR, intelligent document processing, workflow automation, archiving, governance, forms, templates, validation, and digital signatures.
• Integrate solutions with ERP, HRMS, CRM, multifunction devices, and other business applications.
• Perform data migration, system upgrades, custom reporting, template development, and solution enhancements.

Project Delivery and Support

• Conduct requirements workshops, complete deliverables within agreed scope and timelines, and document customizations, integrations, and configurations.
• Conduct system testing and user acceptance testing, demonstrate completed solutions, obtain sign-off, and deliver administrator and end-user training.
• Provide remote and onsite support, escalate complex issues, troubleshoot solution problems, and remain accountable until resolution.
• Perform health checks, preventive maintenance, monitoring, optimization, and improvements while meeting SLA commitments.
• Maintain documentation, support field service engineers, attend training, share knowledge, and support software adoption.