Catering Performance Specialist | Product Development & Design

General Information

Qatar-Doha

Description

About The Role

• As a Catering Performance Specialist, you will be responsible to manage the performance of a group of catering suppliers ensuring for consistent high-quality delivery in full compliance with QR standards, procedures and budgets.
• Represents caterer views within Catering Services and ensures clear communication of requirements and standards to supplier group.
• As part of your role, your responsibilities will be inclusive of, but not limited to the following:
• Acts as a Key Account Manager managing the supply of catering services from a group of stations in line with budgeted costs ensuring control of meal wastage and identification of savings opportunities.
• Ensures that all services provided are in line with Qatar Airways food safety, Halal and operational performance standards - developing and reporting / tracking performance standards and managing Corrective Action Plans as appropriate.
• Develop and maintain operational contingency plans with all stations to ensure operational performance maintained during times of disruption.
• Manages caterer performance using on-site audits, feedback from other departments and airport teams and guests. Ensure that all results are tracked and caterers are ranked in a performance awards scheme.
• Responsible for monitoring, tracking and closing all VRs for the assigned station group and for reporting performance regularly to management.
• Manages the development and application of Catering Services’ operational SOPs and SLAs with suppliers
• Ensures caterers, where appropriate, develop onboard menus, in line with Qatar Airways style and food philosophy in association with the F&B team.
• Responsible for ensuring suppliers have the necessary culinary information to be able to cater as per the menus onboard.
• Maintains the integrity of Qatar Airways systems using audits and delivery of training programs. Use feedback from other stakeholders to identify and resolve any issues
• Participates in all projects that have a direct impact on the operational or financial performance to ensure that they are deliverable; making recommendations that will support the desired outcome
• Perform other department duties related to this position as directed by the Head of the Department.
• Be part of an extraordinary story
• Your skills.
• Your imagination.
• Your ambition.
• Here, there are no boundaries to your potential and the impact you can make.
• You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.
• You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come.
• To us, impossible is only a challenge.
• Join us as we dare to achieve what’s never been done before.
• Together, everything is possible.

Qualification

• About you
• A successful candidate should possess the following experience and qualifications:
• Bachelor’s degree or Equivalent with minimum of 4+ years of job-related experience.
• Proven experience of catering supplier management and driving results through suppliers
• Experience of collaborating and working cross functionally
• Advanced level of communication skills in English
• Able to multitask and prioritize tasks during periods of high operational tempo.
• Proven ability to create and execute operational plans to prevent and minimize operational disruptions
• Able to travel for extended periods of time as required.

About Qatar Airways Group

How To Apply