Catering & Events Services Executive
Skills
About This Role
Job Description
- Responsible for prospecting, soliciting and nurturing the social catering market from start to finish for our traditional event spaces.
- Conduct any/all site inspections as required.
- Organize convention booking and catering events from date of departure and maintain accurate activities within files consistently
- Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc.) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc. to all operating partners accurately, and in a timely manner.
- Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department
- Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes
- Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated
- Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.
- Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department
- Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
- Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community
- Additional responsibilities, as outlined by Director
Qualifications
- Relevant Catering & Conference Services experience within an upper upscale or luxury hotel and/or similar role
- Computer literate in Microsoft Window applications required
- Excellent communication skills, both written and verbal required
- Highly responsible, reliable and ethical. A reputation for honesty and integrity.
- Results oriented and highly motivated self-starter.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to work days, nights and weekend; when necessary
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