Catalog Trainer
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Key skills for this role
About the Role
Welcome to Your Next Adventure! We are looking for a proactive and detail-oriented Catalog Trainer to drive training excellence and process standardization across our regional catalog operations.
Key Skills for This Role
Full Job Posting
Overview
🚀 Welcome to Your Next Adventure!
We are looking for a proactive and detail-oriented Catalog Trainer to drive training excellence and process standardization across our regional catalog operations.
The role will be responsible for designing and delivering training programs, maintaining SOPs, identifying process gaps, and ensuring consistent execution across internal and outsourced teams.
🛠 What You’ll Get Your Hands On
- Design, develop, and maintain training materials, guides, SOPs, and knowledge resources for catalog operations.
- Conduct onboarding and refresher training sessions for regional teams, new hires, and outsourced partners.
- Lead SOP alignment workshops to ensure consistent understanding and execution across markets.
- Identify process and SOP gaps, recommend improvements, and work with stakeholders to implement solutions.
- Measure training effectiveness through assessments, quality scores, productivity metrics, and operational KPIs.
- Monitor SOP adherence and collaborate with Quality and Operations teams to drive continuous improvement.
- Analyze recurring errors and performance trends to identify training needs and corrective actions.
- Act as the central point of contact for process updates, ensuring timely communication and adoption across teams.
- Support change management initiatives by developing training plans for new tools, processes, and operational changes.
- Partner with cross-functional teams to standardize catalog operations and improve overall content quality.
🧙♂️ The Magic You Bring
- Bachelor's degree in Business Administration, Education, Operations, Linguistics, or a related field.
- 4+ years of experience in Training, Learning & Development, Quality Assurance, Content Operations, Catalog Management, or a related field.
- Bilingual proficiency in English and Arabic is required.
- Experience developing training content, SOPs, and process documentation.
- Experience working with regional teams and outsourced operations is highly preferred.
- Experience in e-commerce, marketplace, retail, or catalog operations is preferred.
✨ Bonus Points If You Have
- Strong training, coaching, and facilitation skills.
- Excellent communication and presentation skills in both English and Arabic.
- Strong understanding of process documentation, SOP management, and operational excellence.
- Analytical mindset with the ability to translate data into actionable training initiatives.
- Strong stakeholder management and cross-functional collaboration skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- High attention to detail and commitment to quality.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place.
Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology.
We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
👥 Be Customer Obsessed
: “Focus on the customer and all else will follow.”
💪 Act with Integrity:
“We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative:
“We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership:
“Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results
: “You can do more by doing less, better, and faster.”
👨💼 It's All About People
“Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes
– Collaborate with a worldwide crew.
🧠 Brain Boosters
– Learning budgets, access to courses, and tools for your growth.
Builder’s Playground
– Own your tasks, own your path!
We’re big on autonomy.
Flexible Time Off
– We take recharging seriously.
Generous leave and wellness policies.
Agile Everything
– Scrum isn’t a buzzword here.
It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always.
This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps.
We’re committed to doing business sustainably and giving back to the community that fuels us.
From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do.
We’re proud to be an equal opportunity workplace that welcomes people from every walk of life.
Be bold.
Be you.
Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard.
Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
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