Casino Host, Senior Executive

Demonstrates regular and predictable attendance; arrives on time in a clean uniform with required name tag, ID, and licenses, ready to work with a positive, ready ‐ to ‐ learn attitude.

Greets guests and team members warmly and professionally, supporting our Family Style Service culture.

Works a flexible schedule, including nights, weekends, holidays, and overtime as needed.

• Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.
• Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.
• Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.
• Make appropriate use of available resources: CSB’s and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.
• Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.
• Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.
• Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.
• Plan, coordinate, and lead both on and off-property VIP events.
• Handle difficult guests and situations in a calm, professional and prudent manner.
• Fully comply with all applicable rules, regulations, laws and policies.
• Conduct yourself with highest levels of integrity and honesty.
• Respond to and consistently meet the needs of internal clients.
• Support and cultivate new ideas and methods to deliver business solutions.
• Identify ways to increase efficiencies or improve products or services.
• Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.
• Keep track of existing products/services and/or progress on new initiatives.
• Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
• Develop skills to handle increasingly complex matters.
• Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Politely give consistent, timely and accurate information and find answers when unsure