Cashier
About This Role
Job Summary
The cashier is responsible for handling customer transactions efficiently and accurately while delivering excellent customer service. The role ensures smooth order processing, proper cash handling, and maintaining a clean and organized counter area.
Key Responsibilities
Customer Service
- Greet customers in a friendly and professional manner
- Take orders clearly and accurately
- Answer questions about menu items and make recommendations
- Handle customer complaints politely and escalate when needed
Transaction Handling
- Process payments (cash, card, online orders)
- Issue receipts and ensure correct billing
- Manage POS system efficiently
- Handle refunds and exchanges according to company policy
Order Coordination
- Communicate orders clearly with baristas/kitchen team
- Ensure correct order delivery to customers
- Monitor order flow (dine-in, takeaway, delivery platforms like Talabat/Snoonu)
Cash Management
- Maintain accurate cash drawer at all times
- Perform opening and closing cash counts
- Report any discrepancies immediately
Cleanliness & Organization
- Keep cashier area clean and organized
- Ensure menus, displays, and POS area are presentable
- Follow hygiene and safety standards
Requirements
- Previous experience as a cashier or in customer service preferred
- Basic math and computer skills
- Good communication skills
- Ability to work under pressure in a fast-paced environment
Skills
- Attention to detail
- Strong customer service mindset
- Team coordination
- Time management
Working Conditions
- Standing for long periods
- Working in busy shifts (peak hours, weekends, holidays)
Job Type: Full-time
Pay: QAR4,000.00 per month
Work Location: In person
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