Case Processing Officer

Job Description

Key Responsibilities

• Review and assess client profiles for eligibility.
• Handle complete documentation for Europe Visit Visa applications,Europe Work Permit files, Canada PR & other immigration programs, Australia & New Zealand immigration programs
• Prepare, verify, and organize application files before submission.
• Ensure all cases meet embassy and immigration requirements.
• Coordinate with clients for missing documents and clarifications.
• Maintain updated records in CRM and internal systems.
• Provide regular case status updates to clients and management.
• Work closely with the sales team for smooth file transitions.
• Ensure strict compliance with company SOPs and immigration regulations.

Requirements

• Minimum 1–3 years experience in immigration/visa processing.
• Strong knowledge of Europe visit visas and work permits.
• Experience handling Canada, Australia, or New Zealand files is preferred.
• Excellent documentation and file management skills.
• Strong English communication skills (additional languages are a plus).
• Ability to manage multiple cases under pressure.
• Detail-oriented and deadline-driven.
• Proficient in MS Office and CRM systems.

• Competitive Salary Package

• Performance-Based Incentives

• Professional & Target-Driven Environment

Job Types: Full-time, Permanent

Application Question(S)

• What languages do you speak?

Experience

• Case Processing: 1 year (Preferred)