Case Manager, Bilingual (Fixed Term, 1-year)

Role overview

Essential duties

• Serve as the initial clinical contact and direct members to appropriate services based on their medical conditions.
• Collect comprehensive health histories and document relevant medical data.
• Provide ongoing clinical support and healthcare navigation, communicating case progress to members.
• Collaborate with Case Coordinators and the clinical team to support case progression and use technology to maintain coordinated, accurate information.
• Review complex medical issues and clinical summaries or reports for accuracy, following up as needed.
• Help members understand diagnoses and treatment recommendations and meet service, quality, and satisfaction standards.
• Comply with privacy legislation and select appropriate specialists using Teladoc's database.
• Follow up with providers on overdue reports, consult on cases, refer providers to appropriate resources, and respond to inquiries.
• Document casework clearly and promptly, maintain accurate provider information, and conduct quality reviews.
• Escalate case concerns to Operations Leaders or Medical Directors, and support special projects as needed.

Qualifications

• At least five years of nursing, occupational therapy, or social work experience; a bachelor's or master's degree in one of these fields, or an equivalent degree with at least five years of experience.
• At least three years of clinical experience in mental health.
• Bilingual English and French communication skills, both verbal and written.
• Direct care experience and a strong clinical knowledge base.
• Strong written, verbal, documentation, organizational, interpersonal, and multitasking skills.
• Competence with Microsoft Excel, Word, Outlook, PowerPoint, and Adobe Acrobat; EMR and SaaS application experience is an asset.
• Multiple provincial nursing licenses are an asset where applicable; maintain applicable provincial nursing licenses and obtain other required licenses with Teladoc support.
• Good standing with the provincial governing body.

Schedule and travel

• Flexible schedule with occasional evening requirements.
• No travel.

Work environment

• The role is listed as remote in the job location. The work-environment text also lists office, remote, and hybrid options.

Employment term

• Temporary full-time leave coverage, anticipated February 2027 to February 2028; duration may change based on business needs and the incumbent's return date.