Case Manager

Job Purpose

Key Responsibilities And Duties

• Ensures patients are adequately prepared for surgery by verifying consent forms, confirming pre-anesthetic assessments, and educating them about the surgical process.
• Provides information about the surgical process and pre-operative preparation to patients and families.
• Conducts comprehensive assessments of patients scheduled for surgery, including medical history, current medications, allergies, and psychosocial factors.
• Discusses management plans with the treating physician and ensures proper booking and diagnostic tests are completed promptly.
• Collaborates with surgical teams, anesthesiologists, and nursing staff to develop and implement individualized perioperative care plans.
• Maintains detailed records of patient interactions, care plans, and outcomes to ensure compliance with policies and regulatory requirements.
• Resolves operating room delays by communicating with concerned parties.
• Evaluates patients upon admission using referrals and unit rounds to identify needs and determine care requirements.
• Facilitates regular meetings with healthcare providers from various disciplines to discuss patient care plans, progress, and discharge needs.
• Creates and adjusts individualized care plans based on ongoing assessments and patient feedback.
• Starts discharge planning at admission by evaluating post-place needs and facilitating a smooth transition to suitable care settings.
• Identifies and coordinates patient resources, including rehabilitation services, home health care, and outpatient follow-up appointments.

Skills And Abilities

• Computer literate.
• Excellent organizational and leadership skills.
• Attention to details.
• Critical thinking.
• Must possess excellent interpersonal skills.

Experience, Education, Language, Licenses

• Minimum of 2 years in the same field.
• Bachelor of Science in Nursing Degree, or MBBS.
• Excellent command of English language; Arabic is a plus.
• License from the country of origin and license for practice as per the regional health regulatory authority (e.g., SCFHS / DHA).
• BLS, ACLS and other LSTC courses as applicable.