Case Management Intern

Location

• anywhere in the US/Virtual
• Status: Unpaid, University Credit Available
• Time commitment: 6-months; 15 hours per week

Primary Purpose

Learning Objectives

Essential Duties

• Conduct Community Resource Mapping including internet research and phone calls to ensure the
• resource is accessible to program participants.
• Support program participants with completing there benefits applications.
• Provide culturally humble, client-centered services that are responsive to the needs of program
• participants in conjunction with Case Managers and Associate Director, Remote Services.
• Process referrals for virtual integration services, including assessment of eligibility and enrollment in
• services where appropriate.
• Check out our landing page:
• https://cwsglobal.org/virtual-integration-
• services/
• Email: [email protected]
• Conduct assessment and evaluation of service needs with client and works together with client (and
• local service providers or partners as appropriate) to reach goals.
• Work with clients to identify and address barriers, refer to support services that may assist clients in
• becoming self-sufficient, including, but not limited to transportation, health services, employment
• services, immigration services, or childcare.
• Conduct research on local services available for enrolled clients and advocate for access where eligible
• and appropriate
• Maintain digital case files using CWS online database, including, but not limited to case notes,
• assessments, supporting documentation, and other required program documentation.
• Maintain confidentiality standards.
• Other duties as assigned

Requirements

• Spanish fluency is required
• Passionate about serving diverse groups of refugees and immigrants and interest in building
• interpersonal relationships to welcome and empower refugees.
• Ready to work in a highly dynamic work environment that requires flexibility and proactiveness to best
• accompany program participants and support economic self-sufficiency.
• Ability to commit to a 6-month internship term
• Must be willing to use Whatsapp, phone calls, zoom and other platforms to communicate with clients.
• Must consent to a background check and (if driving clients) motor vehicle record check.
• Proficient in Microsoft Word, Zoom/Google Meet email, Whatsapp and internet-based applications.
• Time Management: Strong time management and organizational skills to accomplish tasks.
• Ability to work early mornings and evenings to meet the needs of the program participants
• e.g., meeting with a program participant after their workday in the evening to provide job coaching

Skills & Qualifications

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners
• and teams;
• Ability to conduct oneself in a professional and courteous manner at all times to represent the
• professional and institutional interests of CWS;
• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software
• is essential;
• Ability to work in a multi-cultural environment required.