Case Management Assistant II - M-F, 8a-4:30p; rotating wknds, & hol.

To support case managers (CM) and social workers (SW) in assisting patients and their families to recognize and utilize internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems.

Provides clerical support to the department

Produces standardized reports, as requested, in a timely and accurate fashion

Maintains accurate, up-to-date documentation in the departmental records

Sets priorities and demonstrates strong sense of urgency

Creates, organizes, and maintains departmental files and forms

Appropriately schedules meetings taking into consideration the subject, urgency, and time needed

Prioritizes and arranges details of patient/family conferences/meetings for department members

Performs audit activities under the supervision of the Managers of Case Management

Meets with case managers (CM) and social workers (SW) on assigned units each morning at assigned time to discuss discharge planning needs of patients on the unit and status of yesterday’s outstanding discharge planning activities

Contacts referral agencies to make post discharge arrangements for patients

Makes follow up appointments for patients as requested by case managers

Notifies CM and/or SW and patient/family of arranged appointments and documents appointments in Cerner

Assists CM or SW by offering choice of post-acute providers

Notifies designated facilities of need for admission and verifies bed availability

Updates facilities of patient’s discharge condition and final discharge plans

Prints/copies sections of the chart to fax or send to accepting agencies/facilities to promote continuation of patient’s treatment plan

Arranges transportation as directed by the Case Manager

Demonstrates knowledge of discharge planning resources available in the area

Documents discharge planning activities in the electronic health record or other location as per department policy or process

Communicates with CM and SW regarding the discharge planning status of all patients

Collaborates with interdisciplinary care team to discuss patient’s discharge plan and needs with the patient/ family or patient representative/care team.

Collaborates with CM and SW to obtain choices for post-acute services and document choices per CM policy in Cerner

Collaborates with CM and SW to confirm actual and projected discharge date with patient and family/patient representative and verify transportation is arranged

Ensures authorization is obtained for post-discharge services, if required, or follow up with facility/payer daily if authorization is not obtained within 24 hours

Collaborate with CM and SW to contact referral agencies to make post discharge arrangements for patients including verification of bed availability

Update CM and SW on status of assigned discharge planning tasks throughout the day and before leaving for the day

Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.

High School diploma or equivalent required.

Bachelor degree in social work or related field/behavioral sciences preferred.

Three years of experience in a support role in care management will be considered equivalent to an associate degree in social work or related field/behavioral sciences preferred.

Home health care and/ or managed care experience preferred.

An equivalent combination of education and experience may be substituted.

The ability to multitask and work in a high paced work environment.

Hourly Pay Range: $20.24 - $30.36

This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Post End Date

Oct 27, 2026

EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/