Carrier Services Representative - Mesa, AZ

We are seeking a Carrier Services Representative with experience in carrier communication, transportation support, and issue resolution. You will be part of a Carrier Services team responsible for supporting carriers, monitoring load activity, and ensuring timely and accurate shipment updates. You will be involved in managing delayed load communications, documenting carrier interactions, and coordinating with internal teams to resolve issues. In this role, you will have the opportunity to use your experience in customer service, problem-solving, and transportation operations support. The ideal candidate will have 1–3 years of experience in customer service, logistics, transportation, or a related field.

Customer-focused. You prioritize positive interactions and work to build strong, professional relationships with carriers while ensuring their needs are addressed efficiently.

Detail-oriented. You carefully document information, track load activity, and ensure systems and records are accurate and up to date.

A strong communicator. You listen actively, respond clearly, and tailor your communication style to resolve issues and provide excellent service.

Respond to daily phone calls and emails from carriers regarding load status and issues

Monitor delayed loads and proactively obtain updates to ensure timely and safe delivery

Research carrier concerns, review prior correspondence, and coordinate with the appropriate internal teams for resolution

Document all carrier interactions and load updates accurately in company systems

Support carriers in learning how to independently manage and update their loads

Maintain knowledge of company procedures, products, and services

Escalate carrier issues requiring additional attention to management

Assist in monitoring team workflows to ensure documentation and load notes are properly entered

Your work is performed as a Hybrid employee based out of our Mesa, AZ office, with a combination of in-office and remote work.

High School Diploma or GED required

1–3 years of experience in customer service, transportation, logistics, or a related support role

Experience communicating professionally via phone and email

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Strong organizational skills with high attention to detail

Ability to work independently with solid problem-solving and decision-making skills

Clear and professional verbal and written communication skills

Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors

Auction or vehicle transportation industry experience

Experience working with carrier or logistics management systems

Basic knowledge of Google Workspace (Docs, Sheets, Gmail)

Sound like a match? Apply Now - We can't wait to hear from you!