Career Opportunities: Service Manager - Service Centre (174975)
Skills
About This Role
Find Your Shangri-La in Shangri-La
- _Shangri-La Jeddah_
- Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city.
- Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside.
- A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
- 203 stylish rooms and suites plus 17 luxury serviced apartments.
- 5 restaurants and lounges, including the legendary Shang Palace
- Convenient for Jeddah’s popular landmarks and Red Sea Mall
- 116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
- _Job Summary:_
- To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels .
- Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
- _As Service Manager – Service Centre, we rely on you to,_
- To have complete knowledge of the operational systems at Telephone / Service Centree.g. Call Centre System / Call Accounting Software.
- To have complete knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.
- To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP.
- Supervises the Service Centre operation and work flow to maximize guests’ satisfaction.
- Identifies staff training requirements and service improvements areas.
- Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.
- Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
- Creates a positive and highly motivated working environment that promotes and develops teamwork.
- Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.
- Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.
- _What we are Looking For:_
- At least 4 year working experience.
- Minimum 2 years experience in an international Class Hotel.
- Able to lead and motivate the team
- Ability to work flexible hours and shifts.
- Communicates and writes with fluency in English as well as the Arabic language.
- Responsible and able to take initiative.
- Pleasant, friendly, and cheerful attitude.
- _This Position is for Saudi Nationals Only_
Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
- We are an equal opportunity employer.
- Applications from all qualified candidates are welcomed.
- All information provided by applicants will be treated in and used only for recruitment purposes.
- We appreciate your interest in joining us.
- Please note that only successful candidates will be contacted.
- Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city.
- Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside.
- A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
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