Care Partner Team Leader

In this role, you will lead a multidisciplinary team and support the delivery of high-quality customer outcomes across your Neighbourhood portfolio.

You will:

Lead and develop Care Partners, Clinical Care Partners and Care Partner Support team members.

Drive team performance across customer outcomes, care planning, engagement, retention and operational objectives.

Monitor performance data, customer trends, utilisation outcomes and workload distribution to identify opportunities for improvement and proactively manage risk.

Support customers to receive timely reviews, care planning and services aligned to their goals, changing needs and funding arrangements.

Promote effective funding utilisation and identify opportunities to improve customer outcomes.

Support risk management, governance and quality activities across the team.

Build effective working relationships across Service Delivery, Scheduling, Clinical Services, Navigation and Customer Support teams.

Foster a culture of accountability, continuous improvement and customer focus.

You are an experienced people leader who enjoys supporting teams, improving customer outcomes and leading operational performance in a fast-paced environment.

You will bring:

Experience leading teams within aged care, health, community services or another regulated customer-focused environment.

Demonstrated people leadership capability including coaching, mentoring and developing others.

A customer-centred approach with a strong focus on quality outcomes and service excellence.

Ability to use data, insights and performance metrics to drive decision-making and continuous improvement.

Strong stakeholder engagement and influencing skills.

Experience working across multiple teams to deliver outcomes.

Understanding of quality, risk and governance requirements within a regulated environment.

Ability to lead teams through change and continuous improvement initiatives.

Knowledge of Support at Home, Home Care Packages or Aged Care Quality Standards, and relevant qualifications in health, aged care, community services, nursing, allied health or business will be highly regarded.

Additional Leave benefits including Community, Wellbeing & Deep Listening Leave

Flexible Work Options in line with company policy

Career development with full access to LinkedIn Learning & internal opportunities

Staff discounts across our insurance products as well as our travel and retail partners

Fitness Passport – discounted access to 1,500+ gyms & facilities

Novated Car Leasing options through our partners Maxxia or Flair Cars

14 weeks paid Parental Leave

Click APPLY or contact Dan Thompson (Talent Acquisition Specialist) at [email protected] for a confidential discussion.

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan